Article ID: 912634
Article Last Modified on 12/4/2007
APPLIES TO
- Microsoft Internet Security and Acceleration Server 2004 Enterprise Edition
- Microsoft Internet Security and Acceleration Server 2004 Standard Edition
SYMPTOMS
When you use incorrect syntax to type a URL in a Web browser, the Web browser may stop responding for several minutes.
CAUSE
This problem occurs if the following conditions are true:
- You are using a computer that is behind Microsoft Internet Security and Acceleration (ISA) Server 2004.
- The Web browser is configured to use the Windows Proxy Auto Discovery (WPAD) file.
- You have added IP addresses to the proxy exceptions list to bypass the proxy server.
This problem is caused by the auto-generated Windows Proxy Auto Discovery (WPAD) file. This file makes the Web browser examine the proxy exceptions list to resolve names for a URL that contains incorrect syntax. The Web browser waits to respond until the name resolution time-out period has elapsed for all IP addresses in the proxy exceptions list.
Note Name resolution takes a longer time if the computer or the network adapter is not configured to use the P-node NetBIOS type. For more information about NetBIOS configuration settings, click the following article number to view the article in the Microsoft Knowledge Base:
819108 Settings for minimizing periodic WAN traffic
RESOLUTION
To resolve this problem, obtain the latest service pack for ISA Server 2004. For more information, click the following article number to view the article in the Microsoft Knowledge Base:
891024 How to obtain the latest ISA Server 2004 service pack
WORKAROUND
To work around this problem, do not add IP addresses to the proxy exceptions list.
Note Use this workaround if you will not be installing ISA Server 2004 Service Pack 2.
STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section. This problem was first corrected in ISA Server 2004 Service Pack 2.
Keywords: kbtshoot kbprb KB912634
