Article ID: 912593
Article Last Modified on 10/11/2007
APPLIES TO
- Microsoft Windows Server 2003 SP1, when used with:
- Microsoft Windows Server 2003, Datacenter Edition for Itanium-Based Systems
- Microsoft Windows Server 2003, Enterprise Edition for Itanium-based Systems
- Microsoft Windows Server 2003, Datacenter Edition (32-bit x86)
- Microsoft Windows Server 2003, Enterprise Edition
- Microsoft Windows Server 2003, Standard Edition (32-bit x86)
- Microsoft Windows Server 2003, Web Edition
- Microsoft Windows Server 2003, Datacenter x64 Edition
- Microsoft Windows Server 2003, Enterprise x64 Edition
- Microsoft Windows Server 2003, Standard x64 Edition
- Microsoft Windows XP Professional x64 Edition
SYMPTOMS
You use Hewlett-Packard (HP) SecurePath on a computer that is running Microsoft Windows Server 2003 Service Pack 1 (SP1) or an x64 edition of Windows. In this situation, one or more of the following event IDs is logged in the System log:
For more information about event ID 50, click the following article number to view the article in the Microsoft Knowledge Base:
816004 Description of the event ID 50 error message
Errors that are related to this issue contain a status code of c000003c in the logged event. This status code is also known as STATUS_DATA_OVERRUN. Logged events that do not contain a status code of c000003c have a different cause and are not related to this issue.
On Microsoft server clusters (MSCS) you might see that cluster nodes intermittently cannot reserve the shared disks. In Event Viewer you may see the following entries:
In a software tracing log of the clusdisk driver and in the cluster logs you will also see the following logs:
04\27\2006-05:44:19:752 ReserveScsiDevice(8A622408): Exit => STATUS_SUCCESS :
04\27\2006-05:44:20:361 GetDriveLayoutEx failed for DO 8A6154E0, 0xc00000a3 (STATUS_DEVICE_NOT_READY)
04\27\2006-05:44:20:408 GetDriveLayoutEx failed for DO 8A620528, 0xc00000a3 (STATUS_DEVICE_NOT_READY)
04\27\2006-05:44:20:424 GetDriveLayoutEx failed for DO 8A61DBA0, 0xc00000a3 (STATUS_DEVICE_NOT_READY) :
04\27\2006-05:44:22:752 ClusDiskReservationWorker: LostReserve DO 8A622408 DiskNo 3 status 0xc000003c (STATUS_DATA_OVERRUN) (operation 0)
The cluster log will report the following events at the same time:
2006/04/27-03:44:22.752 INFO Physical Disk <Disk_Name:>: [DiskArb] CompletionRoutine, status 1117.
2006/04/27-03:44:22.752 ERR Physical Disk <Disk_Name:>: [DiskArb] CompletionRoutine: reservation lost! Status 1117
2006/04/27-03:44:25.533 ERR Physical Disk <Disk_Name:>: LooksAlive, error checking device, error 1117.
2006/04/27-03:44:25.533 ERR Physical Disk <Disk_Name:>: IsAlive, error checking device, error 1117. This is seen sporadically and does not show up in the boot phase of the cluster nodes.
CAUSE
This problem occurs because of changes that were made to the Classpnp.sys file in Windows Server 2003 SP1. These changes were also incorporated into the x64-based versions of Windows. These changes caused a compatibility issue with the Raidisk.sys driver in HP SecurePath.
RESOLUTION
Service pack information
To resolve this problem, obtain the latest service pack for Windows Server 2003. For more information, click the following article number to view the article in the Microsoft Knowledge Base:
889100 How to obtain the latest service pack for Windows Server 2003
Hotfix information
Prerequisites
You must be running Windows Server 2003 SP1 to install this hotfix.
Note x64-based versions of Windows do not require Windows Server 2003 SP1 to install this hotfix.
Restart requirement
You must restart the computer after you apply this hotfix. During the installation of this hotfix, the following services are automatically stopped and then restarted.
HTTP SSL
IIS Admin Service
HTTP SSL
Microsoft Exchange Routing Engine
Simple Mail Transfer Protocol (SMTP)
World Wide Web Publishing Service
Hotfix replacement information
This hotfix does not replace any other hotfixes.
File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.
Windows Server 2003, x86-based versions
| File name | File version | File size | Date | Time | Platform |
|---|---|---|---|---|---|
| Classpnp.sys | 5.2.3790.2600 | 54,784 | 22-Dec-2005 | 23:58 | x86 |
Windows Server 2003, x64-based versions
| File name | File version | File size | Date | Time | Platform |
|---|---|---|---|---|---|
| Classpnp.sys | 5.2.3790.2600 | 98,304 | 23-Dec-2005 | 01:19 | x64 |
Windows Server 2003, Itanium-based versions
| File name | File version | File size | Date | Time | Platform |
|---|---|---|---|---|---|
| Classpnp.sys | 5.2.3790.2600 | 161,280 | 23-Dec-2005 | 01:19 | IA-64 |
STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section. This problem was first corrected in Windows Server 2003 Service Pack 2.
MORE INFORMATION
For more information, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates
Technical support for x64-based versions of Microsoft Windows
Your hardware manufacturer provides technical support and assistance for x64-based versions of Windows. Your hardware manufacturer provides support because an x64-based version of Windows was included with your hardware. Your hardware manufacturer might have customized the installation of Windows with unique components. Unique components might include specific device drivers or might include optional settings to maximize the performance of the hardware. Microsoft will provide reasonable-effort assistance if you need technical help with your x64-based version of Windows. However, you might have to contact your manufacturer directly. Your manufacturer is best qualified to support the software that your manufacturer installed on the hardware.
For product information about Microsoft Windows XP Professional x64 Edition, visit the following Microsoft Web site:
For product information about x64-based versions of Microsoft Windows Server 2003, visit the following Microsoft Web site:
The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.
Additional query words: Winx64 Windowsx64 64bit 64-bit
Keywords: kberrmsg kbqfe kbexpertiseadvanced kbhotfixserver kbwinserv2003sp2fix KB912593
