Article ID: 912583
Article Last Modified on 10/25/2007
APPLIES TO
- Microsoft Exchange Server 2003 Service Pack 2, when used with:
- Microsoft Exchange Server 2003 Standard Edition
- Microsoft Exchange Server 2003 Enterprise Edition
SYMPTOMS
Microsoft Exchange ActiveSync synchronization fails when there is a corrupted item in the mailbox. This occurs when the mailbox is on a server that is running Microsoft Exchange Server 2003 Service Pack 2 (SP2). If you turn on tracing in the NexTags tool, you may find an error message that resembles the following in the log files:
RESOLUTION
Hotfix information
A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next service pack that contains this hotfix.
To resolve this problem, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site:
Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:
Prerequisites
Because of file dependencies, this hotfix requires Exchange 2003 SP2. For more information about how to obtain the latest service packs for Exchange 2003, click the following article number to view the article in the Microsoft Knowledge Base:
836993 How to obtain the latest service packs for Exchange Server 2003
Restart requirement
You do not have to restart the computer after you apply this hotfix. However, the following services will be restarted:
- The Microsoft Exchange Information Store service
- The Microsoft Search service
- The IIS Admin service and all dependent services
Hotfix replacement information
This hotfix does not replace any other hotfix.
File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
| File name | File version | File size | Date | Time | Platform |
|---|---|---|---|---|---|
| Exosal.dll | 6.5.7651.49 | 70,144 | 15-Sep-2006 | 22:51 | x86 |
| Mdbmsg.dll | 6.5.7651.49 | 3,375,104 | 15-Sep-2006 | 16:52 | x86 |
| Store.exe | 6.5.7651.49 | 5,259,776 | 15-Sep-2006 | 22:52 | x86 |
MORE INFORMATION
For more information, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates
For more information, click the following article number to view the article in the Microsoft Knowledge Base:
817903 New naming schema for Exchange Server software update packages
REFERENCES
For more information about mobile device verbose logging or NexTags server logging, click the following article number to view the article in the Microsoft Knowledge Base:
330461 How to troubleshoot Server ActiveSync
Additional query words: EAS
Keywords: kbbug kbfix kbqfe kbpubtypekc kbexpertiseinter kbhotfixserver KB912583
