Knowledge Base

An Office 2003 program unexpectedly quits with an unrecoverable error when the program is started by another program that is running under a non-interactive account

Article ID: 912448

Article Last Modified on 9/25/2007

APPLIES TO

Microsoft Office Professional Edition 2003
Microsoft Office Standard Edition 2003
Microsoft Office Student and Teacher Edition 2003
Microsoft Office Small Business Edition 2003
Microsoft Office Basic Edition 2003
Microsoft Office Access 2003
Microsoft Office Excel 2003
Microsoft Office FrontPage 2003
Microsoft Office InfoPath 2003
Microsoft Office OneNote 2003
Microsoft Office Outlook 2003
Microsoft Office PowerPoint 2003
Microsoft Office Project Professional 2003
Microsoft Office Project Standard 2003
Microsoft Office Publisher 2003
Microsoft Office Visio Professional 2003
Microsoft Office Visio Standard 2003
Microsoft Office Word 2003

SYMPTOMS

When a Microsoft Office 2003 program is started by another program that is running under a non-interactive account, such as the SYSTEM account, the Office 2003 program unexpectedly quits. Additionally, you may receive the following error message:

Microsoft Office program has encountered a problem and needs to close. We are sorry for the inconvenience.
If you were in the middle of something, the information you were working on might be lost.
Please tell Microsoft about this problem.
We have created an error report that you can send to help us improve Microsoft Office program. We will treat this report as confidential and anonymous.
To see what data this error report contains, click here.

When you view the data that the error report contains, the following error-signature information is displayed.

AppName	AppVer	ModName	ModVer	Offset
Excel.exe	11.0.6355.0	Mso.dll	11.0.6568.0	0003446c
Excel.exe	11.0.6560.0	Mso.dll	11.0.6568.0	0003446c
Excel.exe	11.0.6355.0	Mso.dll	11.0.6568.0	0003446c
Infopath.exe	11.0.6565.0	Mso.dll	11.0.6568.0	0003446c
Msaccess.exe	11.0.6566.0	Mso.dll	11.0.6568.0	0003446c
Mstore.exe	11.0.6551.0	Mso.dll	11.0.6568.0	0003446c
Ois.exe	11.0.6550.0	Mso.dll	11.0.6568.0	0003446c
Outlook.exe	11.0.6565.0	Mso.dll	11.0.6568.0	0003446c
Outlook.exe	11.0.6353.0	Mso.dll	11.0.6568.0	0003446c
Powerpnt.exe	11.0.6562.0	Mso.dll	11.0.6559.0	000343cc
Powerpnt.exe	11.0.6361.0	Mso.dll	11.0.6568.0	0003446c
Powerpnt.exe	11.0.6564.0	Mso.dll	11.0.6568.0	0003446c
Powerpnt.exe	11.0.6361.0	Mso.dll	11.0.6568.0	0003446c
Visio.exe	11.0.5509.0	Mso.dll	11.0.6568.0	0003446c
Winword.exe	11.0.6568.0	Mso.dll	11.0.6568.0	0003446c
Winword.exe	11.0.6359.0	Mso.dll	11.0.6568.0	0003446c
Winword.exe	11.0.6502.0	Mso.dll	11.0.6568.0	0003446c
Winword.exe	11.0.6568.0	Mso.dll	11.0.6568.0	0003446c

RESOLUTION

This problem was first fixed in a hotfix that is now contained in a service pack. If you installed the latest Office 2003 service pack, you do not have to install the hotfix.

Service pack information

This problem is corrected in Office 2003 Service Pack 3. To resolve this problem, obtain the latest service pack for Office 2003. For more information, click the following article number to view the article in the Microsoft Knowledge Base:

870924 How to obtain the latest service pack for Office 2003

Hotfix information

How to obtain the hotfix

This issue is fixed in the Office 2003 post-Service Pack 2 Hotfix Package that is dated December 16, 2005. For more information, click the following article number to view the article in the Microsoft Knowledge Base:

912022 Description of the Office 2003 post-Service Pack 2 hotfix package: December 16, 2005

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

This problem was first corrected in Office 2003 Service Pack 3.

MORE INFORMATION

You may also experience this problem with other Office programs that have version 11.0.6568.0 of Mso.dll. These programs may not be listed in the "Applies to" section.

You may also experience this issue when you automate the task of starting an Office 2003 program by using any one of the following means:

A script that is running under another service, such as ASP running under Internet Information Services (IIS)
CScript code that is running from a scheduled task
COM+ code that is running from a notification service such as Message Queuing (also known as MSMQ)

In these scenarios, you may also receive the following error message:

Error: 0x80010105 (-2147417851)

The server threw an exception.

We do not currently recommend or support Automation of Microsoft Office programs from any unattended, non-interactive client program or component. For more information, click the following article number to view the article in the Microsoft Knowledge Base:

257757 Considerations for server-side Automation of Office

Additional query words: WER Watson errorbucket unrecoverableapplicationerror user-modefault exceptions office2003 office2k3 off2003 off2k3 access2003 access2k3 acc2003 acc2k3 excel2003 excel2k3 xl2003 xl2k3 frontpage2003 frontpage2k3 fp2003 fp2k3 onenote2003 onenote2k3 on2003 on2k3 outlook2003 outlook2k3 ol2003 ol2k3 powerpoint2003 powerpoint2k3 ppt2003 ppt2k3 project2003 project2k3 prj2003 prj2k3 publisher2003 publisher2k3 pub2003 pub2k3 visio2003 visio2k3 vso2003 vso2k3 word2003 word2k3 wd2003 wd2k3

Keywords: kberrmsg kbbug kbqfe kbexpertiseinter kbocabucket kboffice2003sp3fix KB912448

Microsoft KB Archive/912448

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