Microsoft KB Archive/912366

Knowledge Base

You receive an error message, and the first action name on the Actions tab is garbled when you open a custom form in Outlook 2003

Article ID: 912366

Article Last Modified on 7/26/2006

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APPLIES TO

• Microsoft Office Outlook 2003

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Important This article contains information about how to modify the registry. Make sure to back up the registry before you modify it. Make sure that you know how to restore the registry if a problem occurs. For more information about how to back up, restore, and modify the registry, click the following article number to view the article in the Microsoft Knowledge Base:

256986 Description of the Microsoft Windows registry

SYMPTOMS

In Microsoft Office Outlook 2003, when you install a custom form that was designed in Microsoft Outlook 2002, you receive the following error message:

Could not install the custom actions.

You then click OK to close the error message. If you try to design the custom form in Outlook 2003, the first action name on the Actions tab is garbled.

Note To design a custom form in Outlook 2003, point to Forms on the Tools menu, and then click Design this form.

RESOLUTION

How to obtain the hotfix

This issue is fixed in the Outlook 2003 post-Service Pack 2 Hotfix Package that is dated January 23, 2006. For more information, click the following article number to view the article in the Microsoft Knowledge Base:

913695 Description of the Outlook 2003 post-Service Pack 2 hotfix package: January 23, 2006

Warning Serious problems might occur if you modify the registry incorrectly by using Registry Editor or by using another method. These problems might require that you reinstall your operating system. Microsoft cannot guarantee that these problems can be solved. Modify the registry at your own risk.

To enable this hotfix, follow these steps.

1. Quit Outlook 2003.
2. Click Start, click Run, type regedit, and then click OK.
3. Locate and then click to select the following registry subkey:

   HKEY_CURRENT_USER\Software\Microsoft\Office\11.0\Outlook\Options\Mail

4. After you select the subkey that is specified in step 3, point to New on the Edit menu, and then click DWORD Value.
5. Type AllowMSGFilesToCreateProps, and then press ENTER.
6. Right-click AllowMSGFilesToCreateProps, and then click Modify.
7. In the Value data box, type 1, and then click OK.
8. On the File menu, click Exit to quit Registry Editor.

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

Additional query words: outlook2003 outlook2k3 ol2003 ol2k3

Keywords: kbforms kberrmsg kbexpertiseinter kbqfe kbbug kbfix kbpubtypekc KB912366

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