Article ID: 911268
Article Last Modified on 3/28/2007
APPLIES TO
- Microsoft Windows Server 2003 Service Pack 1, when used with:
- Microsoft Windows Server 2003, Datacenter Edition for Itanium-Based Systems
- Microsoft Windows Server 2003, Enterprise Edition for Itanium-based Systems
- Microsoft Windows Server 2003, Datacenter Edition (32-bit x86)
- Microsoft Windows Server 2003, Enterprise Edition (32-bit x86)
- Microsoft Windows Server 2003, Standard Edition (32-bit x86)
- Microsoft Windows Server 2003, Web Edition
SYMPTOMS
The Microsoft Office Live Communications Server service stops responding on a Microsoft Windows Server 2003 with Service Pack 1 (SP1)-based computer.
CAUSE
This problem occurs because the real-time communications (RTC) service occasionally causes a deadlock in the Remote Procedure Call (RPC) service.
RESOLUTION
Service pack information
To resolve this problem, obtain the latest service pack for Windows Server 2003. For more information, click the following article number to view the article in the Microsoft Knowledge Base:
889100 How to obtain the latest service pack for Windows Server 2003
Hotfix information
Prerequisites
No prerequisites are required.
Restart requirement
You must restart your computer after you apply this hotfix.
Hotfix replacement information
This hotfix does not replace any other hotfixes.
File information
The English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
Windows Server 2003, Itanium-based versions
| File name | File version | File size | Date | Time | Platform | SP requirement | Service branch |
|---|---|---|---|---|---|---|---|
| Rpcrt4.dll | 5.2.3790.2587 | 2,459,648 | 08-Dec-2005 | 08:18 | IA-64 | SP1 | SP1QFE |
| Wrpcrt4.dll | 5.2.3790.2587 | 626,176 | 08-Dec-2005 | 08:18 | x86 | SP1 | WOW |
Windows Server 2003, x64-based versions
| File name | File version | File size | Date | Time | Platform | SP requirement | Service branch |
|---|---|---|---|---|---|---|---|
| Rpcrt4.dll | 5.2.3790.2587 | 1,717,248 | 08-Dec-2005 | 08:17 | x64 | SP1 | SP1QFE |
| Wrpcrt4.dll | 5.2.3790.2587 | 626,176 | 08-Dec-2005 | 08:17 | x86 | SP1 | WOW |
Windows Server 2003, 32-bit versions
| File name | File version | File size | Date | Time | Platform |
|---|---|---|---|---|---|
| Rpcrt4.dll | 5.2.3790.2587 | 642,560 | 08-Dec-2005 | 21:08 | x86 |
STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section. This problem was first corrected in Windows Server 2003 Service Pack 2.
MORE INFORMATION
For more information, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates
Additional query words: LCS, SQL deadlock, RPC
Keywords: kbwinserv2003sp2fix kbqfe kbhotfixserver kbbug kbfix kbpubtypekc KB911268
