Knowledge Base

When you generate a Mailbox Manager report in Exchange Server 2003 Service Pack 2, the report displays incorrect mailbox size information and "null"

Article ID: 910035

Article Last Modified on 10/25/2007

APPLIES TO

Microsoft Exchange Server 2003 Service Pack 2, when used with:
- Microsoft Exchange Server 2003 Standard Edition
- Microsoft Exchange Server 2003 Enterprise Edition

SYMPTOMS

When you generate an Exchange Mailbox Manager report from a computer that is running Microsoft Exchange Server 2003 Service Pack 2 (SP2), the report displays incorrect information. Both of the following symptoms occur:

The Mailbox Manager report displays incorrect information about the size of data in the mailbox.
The Mailbox Manager report incorrectly displays "null" instead of the correct number of kilobytes (KB) or megabytes (MB).

For example, Exchange Server 2003 SP2 generates a Mailbox Manager report that is similar to the following:

Started Processing mailboxes at <date> <time>

----------
Cleaning Mailbox Administrator@example.com
Recipient Policy: Mbox Manager
Folder / Contents: 0 Items (0.00 KB)
Folder / Contents: 0 Items (0.00 KB)
Folder / Done: 0 Items Processed, 0 Items Would Be Moved or Deleted (0 (null))
Folder /Inbox Contents: 11 Items (61.00 KB)
Folder /Inbox Contents: 11 Items (61.00 KB)
Folder /Inbox Done: 0 Items Processed, 7 Items Would Be Moved or Deleted (42 (null))
Folder /Outbox Contents: 0 Items (0.00 KB)
Folder /Outbox Contents: 0 Items (0.00 KB)
Folder /Outbox Done: 0 Items Processed, 0 Items Would Be Moved or Deleted (0 (null))
Folder /Sent Items Contents: 5 Items (17.00 KB)
Folder /Sent Items Contents: 5 Items (17.00 KB)
Folder /Sent Items Done: 0 Items Processed, 5 Items Would Be Moved or Deleted (17 (null))
Mailbox Administrator@example.com Contents (before processing): 16 Items (77.00 KB)
Mailbox Administrator@example.com Done: 4 Folders Processed, 12 Items Would Be Moved Or Deleted (58 (null))

RESOLUTION

Hotfix information

A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next service pack that contains this hotfix.

To resolve this problem, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site:

http://go.microsoft.com/?linkid=6294451

Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Prerequisites

No prerequisites are required to apply this hotfix.

Restart requirement

You do not have to restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace any other hotfixes.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

File name	File version	File size	Date	Time	Platform	SP requirement
Mad.exe	6.5.7650.8	8,920,064	03-Dec-2005	09:47	x86	SP2

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

MORE INFORMATION

For more information, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates