Microsoft KB Archive/908785

Knowledge Base

You may be unable to start the computer after you modify the iSCSI Install package in Windows Server 2003 or Windows 2000 Server

Article ID: 908785

Article Last Modified on 10/6/2005

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APPLIES TO

• Microsoft Windows Server 2003, Standard Edition (32-bit x86)
• Microsoft Windows Server 2003, Enterprise Edition (32-bit x86)
• Microsoft Windows Server 2003, Datacenter Edition (32-bit x86)
• Microsoft Windows Server 2003, Web Edition
• Microsoft Windows 2000 Server
• Microsoft Windows 2000 Advanced Server
• Microsoft Windows 2000 Datacenter Server

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SYMPTOMS

Consider the following scenario:

• You modify the Microsoft iSCSI Install package on a computer that is running Microsoft Windows Server 2003 or Microsoft Windows 2000 Server.
• After you make these changes, you do not restart the computer.
• You then make additional changes.

In this scenario, you may receive the following error message:

The specified service has been marked for deletion.

iSCSI installation did not complete.
Windows has been partially updated and may not work properly.

After you receive this message, you may be unable to start the computer. You may also receive a Stop error message that is similar to the following when you restart a computer that is running Windows 2000 Server:

STOP 0x0000007B (parameter1, parameter2, parameter3, parameter4)
INVALID_BOOT_DEVICE

This error indicates that Windows has lost access to the system partition.

CAUSE

This problem occurs because the computer was not restarted after the first changes were made to the iSCSI Install package.

For example, this problem may occur if the following conditions occur in the order that they are listed:

1. You install the iSCSI Install package by using the following options:
   • Initiator Service
   • Software Initiator
   • Microsoft MPIO Multipathing Support for iSCSI
2. You restart the computer.
3. You reinstall the iSCSI Install package, and you do not use the options in step 1.
4. You do not restart the computer.
5. You reinstall the iSCSI Install package, and you use the options in step 1 again.
6. You restart the computer.

RESOLUTION

To prevent this problem, restart the computer after you modify the Microsoft iSCSI Install package.

To resolve this problem if you cannot start the computer, use either of the following methods.

Method 1: Use the Last Known Good Configuration startup option

To use the Last Known Good Configuration startup option, follow these steps:

1. Restart the computer.
2. Press F8 when you receive the following message at the character-based menu that displays the operating system choices:

   Please select the operating system to start

3. In the Windows Advanced Options menu, select the Last Known Good Configuration startup option, and then press ENTER.

Method 2: Troubleshoot the "Stop 0x0000007B" error message

To troubleshoot the "Stop 0x0000007B" error message, follow the steps in Knowledge Base article 822052. For more information, click the following article number to view the article in the Microsoft Knowledge Base:

822052 How to troubleshoot "Stop 0x0000007B" error messages in Windows 2000

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

Additional query words: STOP 0x7B BugCheck B

Keywords: kberrmsg kbtshoot KB908785

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