Article ID: 908675
Article Last Modified on 10/11/2007
APPLIES TO
- Microsoft Windows Server 2003, Datacenter Edition for Itanium-Based Systems
- Microsoft Windows Server 2003, Datacenter x64 Edition
- Microsoft Windows Server 2003, Enterprise Edition for Itanium-based Systems
- Microsoft Windows Server 2003, Enterprise x64 Edition
- Microsoft Windows Server 2003, Standard x64 Edition
SYMPTOMS
On a multiprocessor system that is running a 64-bit version of Windows Server 2003, CPU 0 approaches a 100-percent CPU Usage reading earlier than do the other CPUs on the system. A tool such as Performance Monitor may show that much of the CPU 0 resources are used at the Deferred Procedure Call (DPC) level. You do not receive an error message.
CAUSE
Although this problem may occur on smaller symmetric multiprocessing (SMP) systems, you are more likely to notice this problem in larger SMP systems that use at least four CPUs. Additionally, you are likely to notice this problem only when the system is experiencing a heavy workload, such as during performance testing.
This problem occurs only when there are at least 24 timers outstanding in the system for an extended period. Timers are used by the Windows operating system, by device drivers, and by applications that explicitly use timers or that specify timeouts in applicable system calls.
RESOLUTION
Service pack information
To resolve this problem, obtain the latest service pack for Windows Server 2003. For more information, click the following article number to view the article in the Microsoft Knowledge Base:
889100 How to obtain the latest service pack for Windows Server 2003
Hotfix information
Prerequisites
You must be running one of the following operating systems to install this hotfix:
- Microsoft Windows Server 2003, Datacenter Edition for Itanium-based Systems SP1
- Microsoft Windows Server 2003, Enterprise Edition for Itanium-based Systems SP1
- Microsoft Windows Server 2003, Datacenter x64 Edition
- Microsoft Windows Server 2003, Enterprise x64 Edition
- Microsoft Windows Server 2003, Standard x64 Edition
Restart requirement
You must restart your computer after you apply this hotfix.
Hotfix replacement information
This hotfix does not replace any other hotfixes. However, because this hotfix replaces the Windows kernel (Ntkrnlmp.exe), this hotfix may override other previous Windows kernel replacements.
File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
Windows Server 2003, x64-based versions
| File name | File version | File size | Date | Time | Platform | SP requirement | Service branch |
|---|---|---|---|---|---|---|---|
| Ntkrnlmp.exe | 5.2.3790.2539 | 4,418,560 | 01-Oct-2005 | 03:00 | x64 | SP1 | SP1QFE |
| Ntoskrnl.exe | 5.2.3790.2539 | 4,446,208 | 01-Oct-2005 | 03:00 | x64 | SP1 | SP1QFE |
Windows Server 2003, Itanium-based versions
| File name | File version | File size | Date | Time | Platform |
|---|---|---|---|---|---|
| Ntkrnlmp.exe | 5.2.3790.2539 | 6,486,528 | 01-Oct-2005 | 03:00 | IA-64 |
STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section. This problem was first corrected in Windows Server 2003 Service Pack 2.
MORE INFORMATION
For more information, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates
Technical support for Windows x64 editions
Your hardware manufacturer provides technical support and assistance for Microsoft Windows x64 editions. Your hardware manufacturer provides support because a Windows x64 edition was included with your hardware. Your hardware manufacturer might have customized the Windows x64 edition installation with unique components. Unique components might include specific device drivers or might include optional settings to maximize the performance of the hardware. Microsoft will provide reasonable-effort assistance if you need technical help with your Windows x64 edition. However, you might have to contact your manufacturer directly. Your manufacturer is best qualified to support the software that your manufacturer installed on the hardware.
For product information about Microsoft Windows XP Professional x64 Edition, visit the following Microsoft Web site:
For product information about Microsoft Windows Server 2003 x64 editions, visit the following Microsoft Web site:
Additional query words: Winx64 Windowsx64 64bit 64-bit
Keywords: kbqfe kbexpertiseinter kbhotfixserver kbwinserv2003sp2fix KB908675
