Article ID: 907660
Article Last Modified on 10/11/2007
APPLIES TO
- Microsoft Windows Server 2003, Standard x64 Edition
- Microsoft Windows Server 2003, Enterprise x64 Edition
- Microsoft Windows Server 2003, Enterprise Edition for Itanium-based Systems
SYMPTOMS
When you install a 32-bit application on a computer that is running a 64-bit version of Microsoft Windows Server 2003, you may find that the 32-bit application is not initialized and installed correctly for a new user who logs on to the computer.
CAUSE
This problem occurs because of the way that the active setup registry subkeys define installed components. Every time that a user logs on, the operating system examines these subkeys to make sure that the user initiates all the applications. The operating system examines these subkeys by running a user-independent setup string.
By default, The application settings are defined in the following registry subkey:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Active Setup\Installed Components
When a 32-bit application installs, it adds itself to the registry in the following registry subkey:
HKEY_LOCAL_MACHINE\Software\Wow6432Node\Microsoft\Active Setup\Installed Components
When a user logs on to a computer that is running a 64-bit version of Windows Server 2003, only the 64-bit registry subkeys are examined. The Wow6432Node registry entry is ignored. Therefore, 32-bit applications are not installed correctly.
RESOLUTION
Service pack information
To resolve this problem, obtain the latest service pack for Windows Server 2003. For more information, click the following article number to view the article in the Microsoft Knowledge Base:
889100 How to obtain the latest service pack for Windows Server 2003
Hotfix information
Prerequisites
Because of file dependencies, this hotfix requires Microsoft Windows Server 2003 with Service Pack 1.
Restart requirement
You must restart your computer after you apply this hotfix.
Hotfix replacement information
This hotfix does not replace any other hotfix.
File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
Windows Server 2003, x64-based versions with Service Pack 1
| File name | File version | File size | Date | Time | Platform | Service branch |
|---|---|---|---|---|---|---|
| Shdocvw.dll | 6.0.3790.2569 | 2,434,560 | 11-Nov-2005 | 11:45 | x64 | Not Applicable |
| Wshdocvw.dll | 6.0.3790.2569 | 1,513,472 | 11-Nov-2005 | 11:45 | x86 | WOW |
Windows Server 2003, Itanium-based versions with Service Pack 1
| File name | File version | File size | Date | Time | Platform | SP requirement | Service branch |
|---|---|---|---|---|---|---|---|
| Shdocvw.dll | 6.0.3790.2569 | 3,680,256 | 11-Nov-2005 | 11:45 | IA-64 | SP1 | Not Applicable |
| Wshdocvw.dll | 6.0.3790.2569 | 1,513,472 | 11-Nov-2005 | 11:45 | x86 | SP1 | WOW |
STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section. This problem was first corrected in Windows Server 2003 Service Pack 2.
MORE INFORMATION
For more information, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates
Additional query words: 32-bit 64-bit CM45216
Keywords: kbbug kbfix kbqfe kbpubtypekc kbhotfixserver kbwinserv2003sp2fix KB907660
