Microsoft KB Archive/907618

Knowledge Base

Xbox 360: You cannot play a video that you downloaded from the Xbox Live Marketplace

Article ID: 907618

Article Last Modified on 4/25/2007

---

APPLIES TO

• Microsoft XBox 360 Video Game System
• Microsoft Xbox 360 Hard Drive (20 GB)
• Microsoft Xbox

---

SYMPTOMS

When you try to play a video that you downloaded from the Video Marketplace area of Xbox Live Marketplace, the video does not play.

CAUSE

This problem typically occurs because the video file is corrupted.

THINGS TO TRY

1. Turn the console off, and then restart the console. Again try to play the video.
2. Turn the console off, remove the storage device, reattach the storage device, and then restart the console. Again try to play the video.
3. Try to play a different video.

   Note To download more videos, visit the Xbox Live Marketplace.

   • If only one specific video does not play, follow these steps:
     1. Determine whether you can again download the video from the Xbox Live Marketplace.
     2. If you can download the video again, delete the original video file from the hard drive, and then again download the video. For more information about how to delete files, click the following article number to view the article in the Microsoft Knowledge Base:

        906939 Xbox 360: How to copy or delete items from the Xbox 360 Hard Drive

     3. Again try to play the video.
   • Try to clear the system cache and then redownload the content again. For more information about how to clear the system cache, click the following article number to view the article in the Microsoft Knowledge Base:

     919389 Xbox 360: After an auto-update, you cannot play a specific game on Xbox Live, sign in to Xbox Live, or you receive an error message

   • If more than one video will not play, follow these steps.

     Important If you perform step a, you will lose all files from the hard drive.

     1. Format the hard drive. For more information about how to format the hard drive, click the following article number to view the article in the Microsoft Knowledge Base:

        906502 Xbox 360: How to format the Xbox 360 Hard Drive

     2. Download some videos from the Xbox Live Marketplace, and then try to play the videos from the hard drive.
4. If these steps do not resolve the issue, you may have to replace the hard drive. To do this, contact Xbox Customer Support.

Keywords: kbxbox360ext kbxbox360pacrimportal kbxbox360europeportal kbxbox360americasportal kbxboxperipherals kbxboxconsole kbpubtypekc kbtshoot KB907618

---

Send feedback to Microsoft

© Microsoft Corporation. All rights reserved.