Knowledge Base

The Exchange Information Store Integrity Checker command-line tool fails when you run the rowcounts test on the Exchange 2000 Server server

Article ID: 904709

Article Last Modified on 10/26/2006

APPLIES TO

Microsoft Exchange 2000 Server Standard Edition

SYMPTOMS

You run the Exchange Information Store Integrity Checker command-line tool (Isinteg.exe) on the Microsoft Exchange 2000 Server server. When you type the following at the command line, the Exchange Information Store Integrity Checker command-line tool may fail:

Isinteg -s <ServerName> -fix -l <logFileName> -test Rowcounts

Additionally, you may receive the following error message:

Starting test 18 of 18, 'Row Count/Dumpster Count' Warning: table MsgFolder row count: Calc(136318) <> Prop(454493) Warning: table Folders row count: Calc(4511) <> Prop(8367) Warning: table Categ row count: Calc(0) <> Prop(25) Warning: table ReplState row count: Calc(8666) <> Prop(0) Warning: DumpsterSize Calc(120954048) <> Prop(147268880) Error: Not all perfmon counters could be set. Abort changes. Error JET_errColumnNotFound Error: FULLCHKMGR::EcTestRowCount returning with error JET_errColumnNotFound

After this issue occurs, the Information Store Integrity Checker command-line tool always fails with this error message on the Exchange 2000 Server server.

RESOLUTION

A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Microsoft Exchange 2000 Server service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

Prerequisites

Because of file dependencies, this hotfix requires the August 2004 Exchange 2000 Server Post-Service Pack 3 update rollup.

For more information, click the following article number to view the article in the Microsoft Knowledge Base:

870540 Availability of the August 2004 Exchange 2000 Server Post-Service Pack 3 update rollup

Restart requirement

You do not have to restart your computer after you apply this software update. However, the Exchange Information Store service and all dependent services want to be restarted.

Hotfix replacement information

This hotfix does not replace any other software updates.

Hotfix file information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

     Date         Time   Version            Size    File name
   --------------------------------------------------------------
   27-Sep-2005  02:07  6.0.6617.91     2,342,912  Mdbmsg.dll       
   27-Sep-2005  02:58  6.0.6617.91     4,714,496  Store.exe

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

Additional query words: XADM

Keywords: kbexchstore kbqfe kbfix kbexchange2000presp4fix kbbug kbpubtypekc KB904709

Microsoft KB Archive/904709

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