Article ID: 904159
Article Last Modified on 10/25/2007
APPLIES TO
- Microsoft Exchange Server 2003 Standard Edition
- Microsoft Exchange Server 2003 Enterprise Edition
SYMPTOMS
When Microsoft Exchange Server 2003 receives Internet Message Access Protocol, Version 4rev1 (IMAP4) search requests, one or more of the following symptoms may occur:
- Users experience poor performance when they are connected to Exchange Server 2003.
- Users cannot connect to Exchange Server 2003.
- The Information Store service (Store.exe) uses more memory than expected on the Exchange Server 2003 server.
- The Information Store service stops responding.
Events that are similar to the following event are logged on the system event log on the Exchange Server 2003 server:
Event ID: 9582
Event Type: Error
Event Source: MSExchangeIS
Event Category: Performance
Event ID: 9582
Description: The virtual memory necessary to run your Exchange server is fragmented in such a way that normal operation may begin to fail. It is highly recommended that you restart all Exchange services to correct this issue.
Note The search requests that are discussed in this article are received from IMAP4 clients. IMAP4 clients include Microsoft Outlook and some mobile phones.
RESOLUTION
Hotfix information
A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next service pack that contains this hotfix.
To resolve this problem, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site:
Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:
Prerequisites
You must have Microsoft Exchange Server 2003 installed.
Restart requirement
The Microsoft Exchange Server Information Store service is stopped and then restarted when you install this hotfix
Hotfix replacement information
This hotfix does not replace any other software updates.
File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
Date Time Version Size File name ------------------------------------------------------- 06-Aug-2005 01:53 6.5.7233.41 3,270,144 Mdbmsg.dll 04-Jun-2005 01:56 3,304 Redir.asp 06-Aug-2005 02:27 6.5.7233.41 5,177,344 Store.exe
STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
MORE INFORMATION
For more information, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates
For more information, click the following article number to view the article in the Microsoft Knowledge Base:
817903 New naming schema for Exchange Server software update packages
Additional query words: Database: ExchangeLagacy Bug number: 256778
Database: Content Maintenance Bug number: 41798
Keywords: kbqfe kbhotfixserver kbfix kbbug kbexchange2003presp2fix kbpubtypekc KB904159
