Microsoft KB Archive/903771

Knowledge Base

Information about the ability to uninstall Office updates

Article ID: 903771

Article Last Modified on 1/15/2007

---

APPLIES TO

• Microsoft Office Professional Edition 2003
• Microsoft Office Standard Edition 2003
• Microsoft Office Student and Teacher Edition 2003
• Microsoft Office Small Business Edition 2003
• Microsoft Office Basic Edition 2003
• Microsoft Office Access 2003
• Microsoft Office Excel 2003
• Microsoft Office FrontPage 2003
• Microsoft Office InfoPath 2003
• Microsoft Office OneNote 2003
• Microsoft Office Outlook 2003
• Microsoft Office PowerPoint 2003
• Microsoft Office Word 2003
• Microsoft Office XP Professional Edition
• Microsoft Office XP Small Business Edition
• Microsoft Office XP Standard Edition
• Microsoft Office XP Standard Edition for Students and Teachers
• Microsoft Office XP Developer Edition
• Microsoft Access 2002 Standard Edition
• Microsoft Excel 2002 Standard Edition
• Microsoft FrontPage 2002 Standard Edition
• Microsoft Outlook 2002 Standard Edition
• Microsoft PowerPoint 2002 Standard Edition
• Microsoft Word 2002 Standard Edition
• Microsoft Office Access 2007
• Microsoft Office Excel 2007
• Microsoft Office Outlook 2007
• Microsoft Office Word 2007
• Microsoft Office PowerPoint 2007
• Microsoft Office SharePoint Designer 2007

---

SUMMARY

Until the release of the security update for Microsoft Word 2002 that is described in the Microsoft Knowledge Base article 895589, you could not remove Microsoft Office updates by using the Add or Remove Programs tool in Control Panel. The only method to remove Office updates was to remove the Office product, and then reinstall the product. With the release of the security update for Microsoft Word 2002 that is described in article 895589, Microsoft introduced the ability to remove certain Office updates by using the Add or Remove Programs tool.

INTRODUCTION

This article contains more information about the following topics that are related to the removal of Office updates:

• The requirements to remove Office updates by using the Add or Remove Programs tool.
• How to determine whether an Office update can be removed by using the Add or Remove Programs tool.
• Known issue that may occur when you try to remove Office updates.
• How to remove an update by using a Microsoft Windows Installer command.

MORE INFORMATION

The requirements to remove Office updates by using the Add or Remove Programs tool

The computer that is running Microsoft Office must meet the following prerequisites to use the Add or Remove Programs tool to remove Office updates:

• Microsoft Windows Installer version 3.0 or version 3.1 must be installed before you install the removable Office update.
  Note Microsoft Windows Installer version 3.1 is preferred.
  
  For more information about how to obtain Windows Installer 3.1 (v2), click the following article number to view the article in the Microsoft Knowledge Base:

  893803 Windows Installer 3.1 v2 (3.1.4000.2435) is available

  
  
  Note Microsoft Windows XP Service Pack 2 (SP2) already includes Microsoft Windows Installer 3.0.3790.2180. Additionally, the 2007 Microsoft Office suites require Microsoft Windows XP SP2.
  
  

  Note Microsoft Windows Server 2003 Service Pack 1 (SP1) already includes Microsoft Windows Installer 3.1.4000.1830.
• The computer must be running either Microsoft Windows XP SP2 or Microsoft Windows Server 2003 SP1.
  
  Note When you install either of these service packs, the Add or Remove Programs tool is updated to display Windows Installer updates under the product name.
• Removing an Office XP update requires the original installation source to be available. Removing an Office 2003 update requires the original installation source to be available if the Local Installation Source feature in Office 2003 Setup is not used. For more information about the Local Install Source feature in Office 2003, click the following article number to view the article in the Microsoft Knowledge Base:

  830168 Frequently asked questions about the Local Install Source feature in Office 2003

How to determine whether an Office update can be removed by using the Add or Remove Programs tool

The security update for Word 2002 that is described in the Microsoft Knowledge Base article 895589 was the first Office update that included the ability to remove the update. Security update 895589 was released on July 12, 2005. Office updates that were released after July 12, 2005 also include the option to remove the update, unless otherwise noted in the release documentation.

To determine whether an Office update can be removed by using the Add or Remove Programs tool, follow these steps:

1. Click Start, click Run, type appwiz.cpl in the Open box, and then click OK.
2. In the left column, click Change or Remove Programs.
3. Click to select the Show Updates check box.
4. In the Currently installed programs and updates list, click the update that you want to remove.
   

If the Remove button is available, you can remove the Office update.

Known issue that may occur when you try to remove Office updates

The computer meets the prerequisites, but you cannot remove an update.

This issue may occur if the computer did not meet the prerequisites at the time the update was installed. The computer must be running Windows Installer version 3.0 or version 3.1 before you install the removable update.

How to remove an update by using a Windows Installer command

Note These instructions do not apply to the 2007 Office suites. The Add or Remove Programs tool provides the option to remove any update that applies to the 2007 Office suites.

There are some cases where you do not have the option to remove an update when you use the Add or Remove Programs tool. This issue occurs even though the following conditions are true:

• The update was released after July 12, 2005.
• The update includes the ability to remove the update.

If this issue occurs, you can remove the update by using Windows Installer 3.1. The Windows Installer 3.1 redistributable system component will install on the following operating systems:

• Microsoft Windows 2000 Service Pack 3 (SP3) and Microsoft Windows 2000 Service Pack 4 (SP4)
• Microsoft Windows XP original release version, Microsoft Windows XP Service Pack 1 (SP1), and Windows XP SP2
• Microsoft Windows Server 2003 original release version
  

Note Windows Server 2003 SP1 already includes Windows Installer 3.1.

For more information about how to obtain Windows Installer 3.1 (v2), click the following article number to view the article in the Microsoft Knowledge Base:

893803 Windows Installer 3.1 v2 (3.1.4000.2435) is available

Command syntax

With Windows Installer 3.1, you can remove an update by typing a command in the Run dialog box. For example, to remove an update, click Start, click Run, type the following command in the Open box, and then click OK:

msiexec /package {product_code} /uninstall "full_path_to_.msp_file" /qb

Notes

• When you try to remove an Office update, you may be prompted for your Office source CD-ROM.
• The following is an explanation of the placeholders for this command:
  • The product_code placeholder represents the product code GUID that is associated with the Office product that you installed an update for.
    
    For more information about how to determine the product code GUID in Microsoft Office 2003, click the following article number to view the article in the Microsoft Knowledge Base:

    832672 Description of numbering scheme for product code GUIDs in Office 2003

    For more information about how to determine the product code GUID in Microsoft Office XP, click the following article number to view the article in the Microsoft Knowledge Base:

    302663 Description of the numbering scheme for product code GUIDs for Office XP programs

  • The full_path_to_.msp_file placeholder represents the complete path of the update package (.msp file).
• The following is an explanation of the parameters for this command:
  
  The /qb switch. If you use the /qb switch, you are prompted if an update is not removable. If you use the /passive switch, you are not prompted if an update is not removable. If you use the /qb switch and if an update is not removable, you receive the following message:

  Uninstallation of the patch package is not supported.

For example, to remove an update where the product code is "{0C9840E7-7F0B-C648-10F0-4641926FE463}", and the path of the .msp file is "C:\Update\file name.msp", you would type the following in the Run dialog box:

msiexec /package {0C9840E7-7F0B-C648-10F0-4641926FE463} /uninstall "c:\update\file name.msp" /qb

To obtain the full path of the .msp file, follow these steps:

1. Locate the .exe file that you used to install the Office update. If you do not have the file saved to the hard disk drive, download and then save the Office update to a folder on the computer.
2. Use a file extraction utility, such as WinZip, to extract the files from the .exe update file.
   

One of the files that is extracted should be a .msp file. This is the file that you must point to when you run the command to remove the Office update.

Note Instead of the full path of the .msp file, you can also specify the patch GUID. For example, to remove an update where the product code is "{0C9840E7-7F0B-C648-10F0-4641926FE463}", and the patch GUID is "{EB8C947C-78B2-85A0-644D-86CEEF8E07C0}", you would type the following in the Run dialog box:

msiexec /package {0C9840E7-7F0B-C648-10F0-4641926FE463} /uninstall {EB8C947C-78B2-85A0-644D-86CEEF8E07C0} /qb

The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.

REFERENCES

For more information about how to remove Office updates that are installed by using Windows Installer version 3.0 or version 3.1, visit the following Microsoft Developer Network (MSDN) Web site:

http://msdn2.microsoft.com/en-us/library/aa372104.aspx

Additional query words: office2003 office2k3 off2003 off2k3 officexp office2002 office2k2 off2002 off2k2 offxp access2003 access2k3 acc2003 acc2k3 excel2003 excel2k3 xl2003 xl2k3 frontpage2003 frontpage2k3 fp2003 fp2k3 onenote2003 onenote2k3 on2003 on2k3 outlook2003 outlook2k3 ol2003 ol2k3 powerpoint2003 powerpoint2k3 ppt2003 ppt2k3 word2003 word2k3 wd2003 wd2k3 access2002 access2k2 accessxp acc2003 acc2k2 excel2002 excel2k2 excelxp xl2002 xl2k2 xlxp frontpage2002 frontpage2k2 frontpagexp fp2002 fp2k2 fpxp outlook2002 outlook2k2 outlookxp ol2002 ol2k2 olxp powerpoint2002 powerpoint2k2 powerpointxp ppt2002 ppt2k2 pptxp word2002 word2k2 wordxp wd2002 wd2k2 wdxp uninstall remove back out patch update office2007 off2007 acc2007 xl2007 wd2007 onenote2007 outlook2007 ol2007 ppt2007

Keywords: kbuninstall kbsetup kbupdateissue kbwindowsinstaller kbhowto KB903771

---

Send feedback to Microsoft

© Microsoft Corporation. All rights reserved.