Article ID: 903158
Article Last Modified on 10/25/2007
APPLIES TO
- Microsoft Exchange Server 2003 Standard Edition
- Microsoft Exchange Server 2003 Enterprise Edition
INTRODUCTION
This article describes a hotfix that you can apply to modify the way that Microsoft Exchange Server 2003 handles a disabled Active Directory directory service user account that is associated with an Exchange Server 2003 mailbox.
Note The functionality of this hotfix is not included in Microsoft Exchange 2003 Service Pack 2 (SP2). Therefore, if you install Exchange Server 2003 SP2, the behavior will revert to a state that is prior to the hotfix. If you require the functionality of this hotfix after you apply Exchange Server 2003 SP2, view the following Microsoft Knowledge Base article for more information:
916783 A hotfix is available to change the way that Exchange Server 2003 SP2 handles a disabled Active Directory user account that is associated with an Exchange Server 2003 mailbox
MORE INFORMATION
A disabled user account that is associated with an Exchange Server 2003 mailbox requires the Associated External Account right together with the msExchMasterAccountSid property for Exchange Server 2003 to successfully perform any one or more of the following actions:
- Enable a different user to log on to the mailbox
- Enable the mailbox to receive messages
- Include the mailbox in a public folder access control list
- Include the mailbox in a mailbox folder access control list
- Move the mailbox
- Enable the mailbox cleanup agent to successfully finish
The Microsoft Exchange Information Store service contains logic that assumes that every disabled user account that is associated with an Exchange Server 2003 mailbox has the Associated External Account right and the msExchMasterAccountSid property. If Exchange Server 2003 performs one of these actions on a disabled user account that does not have the msExchMasterAccountSid property, event ID 9548 is logged in the Application log. Additionally, the action that Exchange Server 2003 performed finishes unsuccessfully.
A hotfix is available to change the logic in the Microsoft Exchange Information Store service. After you apply this hotfix, the Microsoft Exchange Information Store service acts as if the msExchMasterAccountSid property is set to the well-known SELF SID value. Therefore, instead of finishing unsuccessfully, the Microsoft Exchange Information Store service uses the objectSid property of the disabled user account.
Hotfix information
A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next service pack that contains this hotfix.
To resolve this problem, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site:
Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:
Prerequisites
No prerequisites are required to apply this hotfix.
Restart requirement
You do not have to restart the computer after you apply this hotfix. However, the Microsoft Exchange Information Store service and all its dependent services are automatically stopped and then restarted when you apply this hotfix.
Hotfix replacement information
This hotfix does not replace any other hotfixes.
File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.
| File name | File version | File size | Date | Time | Platform |
|---|---|---|---|---|---|
| Mdbmsg.dll | 6.5.7234.3 | 3,269,632 | 23-Feb-2006 | 04:52 | x86 |
| Redir.asp | Not applicable | 3,304 | 29-Jan-2006 | 20:50 | Not applicable |
| Store.exe | 6.5.7234.3 | 5,201,408 | 23-Feb-2006 | 05:29 | x86 |
STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
MORE INFORMATION
For more information, click the following article numbers to view the articles in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates
817903 New naming schema for Exchange Server software update packages
Additional query words: XADM
Keywords: kbhotfixserver kbqfe kbfix kbbug kbexchange2003presp2fix kbpubtypekc KB903158
