Article ID: 902804
Article Last Modified on 10/27/2006
APPLIES TO
- Microsoft Operations Manager (MOM) 2005
SYMPTOMS
When you try to install Microsoft Operations Manager (MOM) 2005 Reporting on a computer where Microsoft SQL Server 2000 Reporting Services Service Pack 2 is installed, you may receive the following error message:
The MOM Prerequisite Checker generates this message.
CAUSE
This problem occurs because the MOM Prerequisite Checker is looking for the version number of SQL Services Reporting Services in a specific format.
For more information, click the following article number to view the article in the Microsoft Knowledge Base:
883326 You receive a "Microsoft SQL Server Reporting Services is not installed" error message when you try to install Microsoft Operations Manager (MOM) Reporting in MOM 2005
WORKAROUND
To work around this issue, run the MOM Prerequisite Checker to determine whether all the prerequisites, except for SQL Server Reporting Services, are installed. Then, use the msiexec command to install MOM 2005 Reporting. Use the PREREQ_COMPLETED=1 switch to skip the MOM Prerequisite Checker.
Use the following msiexec command syntax:
msiexec /i [Location of MOMReporting.msi] DB_SIZE=[sizeofMOMDB] SQLSVR_INSTANCE=[MACHINENAME\SQLINSTANCE] TASK_USER_ACCOUNT=[taskuseraccountname] TASK_USER_PASSWORD=[taskuserpassword] TASK_USER_DOMAIN=[taskuserdomainname] REPORTING_USER=[reportinguseraccountname] REPORTING_PASSWORD=[reportingaccountname] REPORTING_DOMAIN=[reportingdomainname] MOM_DB_SERVER=[MOMdatabaseservername] PREREQ_COMPLETED=1 /qn
If you have local administrator credentials, you can run this command on the computer where you want to install MOM 2005 Reporting.
Note This workaround does not apply when MOM 2005 Reporting is installed on a cluster server. The workaround does not apply because of limitations in the silent installation features of MOM 2005. When you install MOM 2005 Reporting on a cluster server where SQL Reporting Server Service Pack 2 is also installed, the installation is unsuccessful, and you receive the error message that is mentioned in the "Symptoms" section. To work around this problem, uninstall SQL Server Reporting Services, and then reinstall it with Service Pack 1 instead of Service Pack 2.
STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
REFERENCES
For more information about MOM command-line options, visit the following Microsoft Web site:
Keywords: kbtshoot kberrmsg kbfix kbprb KB902804
