Knowledge Base

You experience a long delay when you use the Exchange Server 2003 Exchange System Manager tool to perform message tracking or add a database to a recovery storage group

Article ID: 902456

Article Last Modified on 10/25/2007

APPLIES TO

Microsoft Exchange Server 2003 Standard Edition
Microsoft Exchange Server 2003 Enterprise Edition

SYMPTOMS

When you use the Microsoft Exchange Server 2003 Exchange System Manager tool to perform one or both of the following operations, you experience a long delay:

You access the Message Tracking Center for the first time after the Exchange Server 2003 Exchange System Manager tool starts.
You add a database to a recovery storage group.

In these scenarios, depending on the size of your organization, you may experience a delay of up to 30 minutes or longer.

CAUSE

This problem occurs because the Exchange Server 2003 Exchange System Manager tool retrieves data that is not required from the Active Directory directory service when you perform the operations that are listed in the "Symptoms" section. In the scenario that is mentioned in the "Symptoms" section, the following actions occur:

When you access the Message Tracking Center the first time after you start the Exchange Server 2003 Exchange System Manager, the Exchange Server 2003 Exchange System Manager tool initializes the Message Tracking Center. As part of this initialization routine, the Exchange Server 2003 Exchange System Manager retrieves all the attributes for every Microsoft Exchange Server database in the organization.
Every time that you add a database to a recovery storage group, the Exchange Server 2003 Exchange System Manager tool retrieves all the attributes for every Exchange Server database in the administrative group.

Therefore, in a large organization, you may experience a significant delay when you try to perform the operations that are mentioned in the "Symptoms" section.

RESOLUTION

Hotfix information

A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next service pack that contains this hotfix.

To resolve this problem, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site:

http://go.microsoft.com/?linkid=6294451

Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Prerequisites

Microsoft Exchange Server 2003 Service pack 1 (SP1) is required to apply this hotfix.

Restart requirement

After you install this hotfix, the Microsoft Exchange System Attendant service and all its dependant services may be automatically stopped, and then restarted. These services include the Microsoft Exchange Information Store service.

Hotfix replacement information

This hotfix does not replace any other hotfixes.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

File name	File version	File size	Date	Time	Platform
Exadmin.dll	6.5.7233.63	21,672,960	10-Dec-2005	03:57	x86

WORKAROUND

To work around the delay that you might experience when you access the Message Tracking Center for the first time, access the Message Tracking Center immediately after you start the Exchange Server 2003 Exchange System Manager tool. This lets the Message Tracking Center to initialize while you perform other tasks.

Additionally, you can leave the Exchange Server 2003 Exchange System Manager tool running so that you do not have to wait for the Message Tracking Center to initialize when you next access the Message Tracking Center.

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

MORE INFORMATION

For more information, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates