Article ID: 902414
Article Last Modified on 12/4/2007
APPLIES TO
- Microsoft Internet Security and Acceleration Server 2004 Enterprise Edition
- Microsoft Internet Security and Acceleration Server 2004 Service Pack 1, when used with:
- Microsoft Internet Security and Acceleration Server 2004 Standard Edition
SYMPTOMS
In Microsoft Internet Security and Acceleration (ISA) Server 2004, you cannot trace the details of the traffic that passes through the Web Proxy Filter.
Note The Web Proxy filter in ISA Server 2004 can support multiple protocols. These protocols include HTTP and HTTPS.
RESOLUTION
Service pack information
To resolve this problem, obtain the latest service pack for Internet Security and Acceleration Server 2004. For more information, click the following article number to view the article in the Microsoft Knowledge Base:
891024 How to obtain the latest ISA Server 2004 service pack
To enable detailed tracing in ISA Server 2004, apply the following hotfix.
Hotfix information
A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next service pack that contains this hotfix.
To resolve this problem, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site:
Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:
Prerequisites
For ISA Server 2004 Standard Edition, you must have Service Pack 1 (SP1) installed. For more information, click the following article number to view the article in the Microsoft Knowledge Base:
891024 How to obtain the latest ISA Server 2004 service pack
Restart requirement
You must restart the computer after you apply this hotfix.
Hotfix replacement information
This hotfix does not replace any other hotfixes.
File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
ISA Server 2004 Enterprise Edition
Date Time Version Size File name -------------------------------------------------------------- 03-Aug-2005 09:11 4.0.3440.273 676,120 W3filter.dll
ISA Server 2004 Standard Edition
Date Time Version Size File name -------------------------------------------------------------- 08-Aug-2005 13:27 4.0.2163.273 660,704 W3filter.dll
After you apply the hotfix
To enable detailed tracing, you will also need a tracing package that is available from Microsoft Product Support Services (PSS). This package includes instructions about how to enable and to read the logs.
STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section. This problem was first corrected in Internet Security and Acceleration Server 2004 Service Pack 2.
MORE INFORMATION
The tracing functionality that is provided by this hotfix includes functionality that is not provided by the Network Monitor utility. This functionality includes the following:
- Details about the relationship between the client-to-ISA session and the ISA-to-server session.
- Details about some parts of the encrypted traffic in HTTPS bridging.
For more information about how to install ISA Server 2004 hotfixes and updates, click the following article number to view the article in the Microsoft Knowledge Base:
885957 How to install ISA Server hotfixes and updates
For more information, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates
Keywords: kbbug kbfix kbqfe kbpubtypekc kbhotfixserver KB902414
