Article ID: 902390
Article Last Modified on 10/11/2007
APPLIES TO
- Microsoft Windows Server 2003, Enterprise x64 Edition
- Microsoft Windows Server 2003, Standard x64 Edition
- Microsoft Windows Server 2003, Enterprise Edition for Itanium-based Systems
- Microsoft Windows XP Professional x64 Edition
SYMPTOMS
When you use a computer that is running any one of the operating systems that are listed in the "Applies to" section, and you try to use a scanner to scan a document, you may receive the following Stop error message:
Note This problem is known to occur with HP Scanning Software and with HP ScanJet scanner models 4070, 3970, 3800, and 4370. However, the problem may also occur with other software and with other scanner models.
CAUSE
This problem occurs because of a code error in the Usbscan.sys file.
RESOLUTION
Service pack information
To resolve this problem, obtain the latest service pack for Windows Server 2003. For more information, click the following article number to view the article in the Microsoft Knowledge Base:
889100 How to obtain the latest service pack for Windows Server 2003
Hotfix information
Prerequisites
You must be running Windows Server 2003 SP1.
Note x64-based versions of Windows Server 2003 do not require this service pack.
Restart requirement
You do not have to restart the computer after you apply this hotfix.
Hotfix replacement information
This hotfix does not replace any other hotfixes.
File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
x64-based versions of Windows Server 2003 and Windows XP Professional x64 Edition
Date Time Version Size File name ---------------------------------------------------- 17-Jun-2005 15:56 5.2.3790.2467 27,648 Usbscan.sys
Itanium-based versions of Windows Server 2003
Date Time Version Size File name -------------------------------------------------- 16-Jun-2005 22:02 5.2.3790.349 45,568 Usbscan.sys 16-Jun-2005 22:02 5.2.3790.2466 49,152 Usbscan.sys
STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
This problem was first corrected in Windows Server 2003 Service Pack 2.
MORE INFORMATION
For more information, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates
Technical support for Windows x64 editions
Your hardware manufacturer provides technical support and assistance for Microsoft Windows x64 editions. Your hardware manufacturer provides support because a Windows x64 edition was included with your hardware. Your hardware manufacturer might have customized the Windows x64 edition installation with unique components. Unique components might include specific device drivers or might include optional settings to maximize the performance of the hardware. Microsoft will provide reasonable-effort assistance if you need technical help with your Windows x64 edition. However, you might have to contact your manufacturer directly. Your manufacturer is best qualified to support the software that your manufacturer installed on the hardware.
For product information about Microsoft Windows XP Professional x64 Edition, visit the following Microsoft Web site:
For product information about Microsoft Windows Server 2003 x64 editions, visit the following Microsoft Web site:
The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.
Additional query words: Winx64 Windowsx64 64bit 64-bit
Keywords: kberrmsg kbqfe kbhotfixserver kbwinserv2003sp2fix KB902390
