Article ID: 902339
Article Last Modified on 10/25/2007
APPLIES TO
- Microsoft Exchange Server 2003 Enterprise Edition
- Microsoft Exchange Server 2003 Standard Edition
SYMPTOMS
After you register a synchronous store event sink on the Inbox folder, a rule to copy a message from the Inbox folder to a subfolder does not work.
This problem occurs if the following conditions are true:
- You registered a synchronous store event sink on the Inbox folder to modify the subject of new incoming messages.
- You configured a rule that moves a copy of a message to a subfolder if the message meets a certain condition. For example, the rule might move a copy of the message to a subfolder if your name is in the To line or in the Cc line of that message.
When these conditions are true, the synchronous store event sink runs successfully. However, the rule to copy the message to a subfolder does not work. This problem only occurs if you create a rule to copy the messages that meet the condition. This problem does not occur if you create a rule to move these messages.
Additionally, all the following events are logged in the Application log.
Event 1033
Event Type: Warning
Event Source: MSExchangeIS Mailbox Store
Event Category: Rules
Event ID: 1033
Description: The rule (# Rule Name #) with sequence number 10 is being ignored because it is disabled. The distinguished name of the owning mailbox is user1. Database"First Storage Group\Mailbox Store ( SERVER )".
Event 1037
Event Type: Information
Event Source: MSExchangeIS Mailbox Store
Event Category: Rules
Event ID: 1037
Description: Triggering the rule ( rule ) with sequence number 11. The distinguished name of the owning mailbox is user1. Database"First Storage Group\Mailbox Store ( SERVER )".
Event 1040
Event Type: Error
Event Source: MSExchangeIS Mailbox Store
Event Category: Rules
Event ID: 1040
Description: The rule ( rule ) with sequence number 11 is being disabled due to errors encountered while applying the rule. The distinguished name of the owning mailbox is ---. Database"First Storage Group\Mailbox Store ( SERVER )".
Event 1042
Event Type: Information
Event Source: MSExchangeIS Mailbox Store
Event Category: Rules
Event ID: 1042
Description: Attempting to perform action 0 in rule ID 1-3C02. The type of action is Copy.
RESOLUTION
Hotfix information
A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next service pack that contains this hotfix.
To resolve this problem, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site:
Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:
Prerequisites
No prerequisites are required.
Restart requirement
You do not have to restart the computer after you apply the hotfix. However, the Microsoft Exchange Information Store service and all other dependent services will be restarted when you apply the hotfix.
Hotfix replacement information
This hotfix does not replace any other hotfixes.
File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
Date Time Version Size File name -------------------------------------------------------------- 06-Aug-2005 01:53 6.5.7233.41 3,270,144 Mdbmsg.dll 06-Aug-2005 02:27 6.5.7233.41 5,177,344 Store.exe
STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
MORE INFORMATION
For more information, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates
For more information, click the following article number to view the article in the Microsoft Knowledge Base:
817903 New naming schema for Exchange Server software update packages
For more information about this problem in Microsoft Exchange 2000 Server, click the following article number to view the article in the Microsoft Knowledge Base:
834043 A rule to copy a message from the Inbox to a subfolder does not work after you register a synchronous store event sink in Exchange 2000 Server
Additional query words: XADM
Keywords: kbqfe kbhotfixserver kbexchange2003presp2fix kbfix kbbug kbpubtypekc KB902339
