Article ID: 901377
Article Last Modified on 10/11/2007
APPLIES TO
- Microsoft Windows Server 2003 SP1, when used with:
- Microsoft Windows Server 2003, Datacenter Edition for Itanium-Based Systems
- Microsoft Windows Server 2003, Enterprise Edition for Itanium-based Systems
- Microsoft Windows Server 2003, Datacenter Edition (32-bit x86)
- Microsoft Windows Server 2003, Enterprise Edition
- Microsoft Windows Server 2003, Standard Edition (32-bit x86)
- Microsoft Windows Server 2003, Web Edition
- Microsoft Windows Server 2003, Standard x64 Edition
- Microsoft Windows Server 2003, Datacenter x64 Edition
- Microsoft Windows Server 2003, Enterprise x64 Edition
- Microsoft Windows XP Professional
- Microsoft Windows 2000 Professional Edition
SYMPTOMS
When you use a print program to print a document, the printer display panel does not display the complete document name if the document name is a Multi-Byte Character Set (MBCS) string.
CAUSE
This problem occurs because the Tcpmon.dll file does not send the complete document name to a printer that supports the Line Printer Remote (LPR) protocol.
RESOLUTION
Windows Server 2003 service pack information
To resolve this problem, obtain the latest service pack for Windows Server 2003. For more information, click the following article number to view the article in the Microsoft Knowledge Base:
889100 How to obtain the latest service pack for Windows Server 2003
Windows Server 2003 hotfix information
Prerequisites
No prerequisites are required.
Restart requirement
You do not have to restart the computer after you apply this hotfix.
Hotfix replacement information
This hotfix does not replace any other hotfixes.
File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
Windows Server 2003, 64-bit x64-based versions
Date Time Version Size File name -------------------------------------------------------- 02-Aug-2005 14:26 5.2.3790.2500 93,184 Tcpmon.dll 02-Aug-2005 14:26 5.2.3790.2500 48,128 Wtcpmon.dll 02-Aug-2005 14:26 5.2.3790.2500 43,008 Arpidfix.exe 02-Aug-2005 14:26 6.1.22.4 462,560 Updspapi.dll
Windows Server 2003, 64-bit Itanium-based versions
Date Time Version Size File name Platform ------------------------------------------------------------------- 02-Aug-2005 14:26 5.2.3790.381 42,496 Mgmtapi.dll IA-64 02-Aug-2005 14:26 5.2.3790.381 42,496 Tcpmib.dll IA-64 02-Aug-2005 14:26 5.2.3790.381 142,336 Tcpmon.dll IA-64 02-Aug-2005 14:26 5.2.3790.381 105,984 Tcpmonui.dll IA-64 02-Aug-2005 14:26 5.2.3790.381 116,224 Wsnmp32.dll IA-64 02-Aug-2005 14:26 5.2.3790.381 14,336 Wmgmtapi.dll x86 02-Aug-2005 14:26 5.2.3790.381 16,896 Wtcpmib.dll x86 02-Aug-2005 14:26 5.2.3790.381 46,592 Wtcpmon.dll x86 02-Aug-2005 14:26 5.2.3790.381 43,520 Wtcpmonui.dll x86 02-Aug-2005 14:26 5.2.3790.381 41,472 Wwsnmp32.dll x86 02-Aug-2005 14:26 5.2.3790.2500 146,432 Tcpmon.dll IA-64 02-Aug-2005 14:26 5.2.3790.2500 48,128 Wtcpmon.dll x86 02-Aug-2005 14:26 5.2.3790.2500 74,752 Arpidfix.exe IA-64 02-Aug-2005 14:26 6.1.22.4 639,712 Updspapi.dll IA-64
Windows Server 2003, 32-bit versions
Date Time Version Size File name -------------------------------------------------------- 03-Aug-2005 02:28 5.2.3790.381 14,336 Mgmtapi.dll 03-Aug-2005 02:28 5.2.3790.381 16,896 Tcpmib.dll 03-Aug-2005 02:28 5.2.3790.381 46,592 Tcpmon.dll 03-Aug-2005 02:28 5.2.3790.381 43,520 Tcpmonui.dll 03-Aug-2005 02:28 5.2.3790.381 41,472 Wsnmp32.dll 03-Aug-2005 02:36 5.2.3790.2500 48,128 Tcpmon.dll 03-Aug-2005 00:59 5.2.3790.2500 32,256 Arpidfix.exe 05-Mar-2005 01:30 6.1.22.4 371,936 Updspapi.dll
Windows XP hotfix information
A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next service pack that contains this hotfix.
To resolve this problem, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site:
Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:
Prerequisites
No prerequisites are required.
Restart requirement
You do not have to restart the computer after you apply this hotfix.
Hotfix replacement information
This hotfix does not replace any other hotfixes.
File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
Date Time Version Size File name -------------------------------------------------------- 03-Aug-2005 02:04 5.1.2600.1724 40,448 Tcpmon.dll 03-Aug-2005 01:56 5.1.2600.2731 45,568 Tcpmon.dll 02-Aug-2005 23:46 5.1.2600.2731 30,720 Arpidfix.exe 25-Feb-2005 03:35 6.1.22.4 371,936 Updspapi.dll
Windows 2000 hotfix information
A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that this article describes. Apply it only to systems that are experiencing this specific problem.
To resolve this problem, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:
Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.
Prerequisites
No prerequisites are required.
Restart requirement
You do not have to restart the computer after you apply this hotfix.
Hotfix replacement information
This hotfix does not replace any other hotfixes.
File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
Date Time Version Size File name -------------------------------------------------------- 07-Jun-2005 21:45 5.0.2195.7052 42,768 Tcpmon.dll 25-Feb-2005 05:13 6.1.22.4 371,936 Updspapi.dll
STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section. This problem was first corrected in Windows Server 2003 Service Pack 2.
MORE INFORMATION
For more information about how hotfix packages are named, click the following article number to view the article in the Microsoft Knowledge Base:
816915 New file naming schema for Microsoft Windows software update packages
For more information, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates
Technical support for x64-based versions of Microsoft Windows
Your hardware manufacturer provides technical support and assistance for x64-based versions of Windows. Your hardware manufacturer provides support because an x64-based version of Windows was included with your hardware. Your hardware manufacturer might have customized the installation of Windows with unique components. Unique components might include specific device drivers or might include optional settings to maximize the performance of the hardware. Microsoft will provide reasonable-effort assistance if you need technical help with your x64-based version of Windows. However, you might have to contact your manufacturer directly. Your manufacturer is best qualified to support the software that your manufacturer installed on the hardware.
For product information about Microsoft Windows XP Professional x64 Edition, visit the following Microsoft Web site:
For product information about x64-based versions of Microsoft Windows Server 2003, visit the following Microsoft Web site:
Additional query words: Winx64 Windowsx64 64bit 64-bit
Keywords: kbbug kbfix kbqfe kbpubtypekc kbwin2000presp5fix kbwinxppresp3fix kbwinxpsp3fix kbhotfixserver kbwinserv2003sp2fix KB901377
