Knowledge Base

Description of the Office XP post-Service Pack 3 hotfix package: June 16, 2005

Article ID: 901370

Article Last Modified on 4/7/2006

APPLIES TO

Microsoft Office XP Professional Edition
Microsoft Office XP Small Business Edition
Microsoft Office XP Standard Edition
Microsoft Office XP Standard Edition for Students and Teachers
Microsoft Excel 2002 Standard Edition
Microsoft Outlook 2002 Standard Edition
Microsoft PowerPoint 2002 Standard Edition
Microsoft Publisher 2002 Standard Edition
Microsoft Word 2002 Standard Edition

SUMMARY

Microsoft has released the Office XP post-Service Pack 3 hotfix package for Microsoft Office XP. This article describes the following information about the hotfix package:

Issue that the hotfix package fixes
Prerequisites for installing the hotfix package
Information about whether you must restart the computer after you install the hotfix package
Information about whether the hotfix package is replaced by any other hotfix package
Information about whether you must make any registry changes to use one or more of the hotfixes in the package
Files that the hotfix package contains

INTRODUCTION

This article describes the Microsoft Office XP Document Imaging issue that is fixed in the Office XP post-Service Pack 3 hotfix package that is dated June 16, 2005.

Issue that the hotfix package fixes

This hotfix package fixes the following issue that was not previously documented in a Microsoft Knowledge Base article:

When you print an image document from Microsoft Office XP Document Imaging to a printer, you may experience resource limitations in the Graphics Device Interface (GDI). Examples of an image document are an .mdi file, a .tif file, or a .tiff file.

Additionally, one or more of the following symptoms may occur:
- The Microsoft Office XP Document Imaging program may be unresponsive and may appear to stop responding.
- The image document does not print.
- The following event message may be logged in the system event log:
  
  Event Type: Error
  Event Source: Print
  Event Category: None
  Event ID: 61
  Description: The document document name owned by username failed to print on printer printer name. Win32 error code returned by the print processor: 3003. A StartDocPrinter call was not issued.
Note This issue may occur when you print to any printer. This includes a printer that is attached to a print server.

.

MORE INFORMATION

Hotfix information

A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that this article describes. Apply it only to systems that are experiencing this specific problem.

To resolve this problem, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

Prerequisites

The optimized version of this hotfix is a post-Microsoft Office XP Service Pack 3 (SP3) hotfix. To install the hotfix, you must have Office XP SP3 installed.

For more information about Office XP SP3, click the following article number to view the article in the Microsoft Knowledge Base:

832671 Description of Microsoft Office XP Service Pack 3
The optimized version of this hotfix requires Microsoft Windows Installer version 2.0 or a later version.

For more information about the Windows Installer requirement, click the following article number to view the article in the Microsoft Knowledge Base:

330537 Office XP updates and patches released after September 2002 may require Windows Installer 2.0
The full-file version of this hotfix is also the administrative version of this hotfix. You can install this version of the hotfix on a computer that is running Microsoft Office XP Service Pack 2 (SP2). However, we have tested this fix on Office XP SP3 more extensively than we have on Office XP SP2. If you install this hotfix on a computer that is running Office XP SP2, some file conflicts might occur. We support this configuration, but we do not recommend this configuration.

Restart information

You do not have to restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix is not replaced by any later hotfix.

Registry information

You do not have to create or to modify any registry keys to enable the hotfix that this package contains.

Hotfix file information

This hotfix contains only those files that are required to correct the issues that this article lists. This hotfix may not contain all the files that you must have to fully update a product to the latest build.

The global version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

   Date         Time   Size       File name
   ------------------------------------------------------------------------
   16-Jun-2005  19:24  1,921,024  Mdivwctlff.msp (full-file/administrative)
   16-Jun-2005  19:24  1,869,312  Mdivwctlop.msp (optimized)

After you install the hotfix, the global version of this hotfix has the file attributes (or later file attributes) that are listed in the following table.

   Date         Time   Version     Size     File name
   -----------------------------------------------------
   17-May-2005  23:05  1.3.6762.1  519,473  Mspvwctl.ocx

Note For more information about how to install this hotfix, see the Readme.txt file that is included in the package.

REFERENCES

For more information about the terminology that Microsoft uses for software that is corrected after it is released, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

Additional query words: officexp office2002 off2k2 excel2002 excel2k2 xl2002 xl2k2 excelxp xlxp outlook2002 outlook2k2 ol2002 ol2k2 outlookxp olxp powerpoint2002 powerpoint2k2 ppt2002 ppt2k2 powerpointxp pptxp publisher2002 publisher2k2 pub2002 pub2k2 publisherxp pubxp word2002 word2k2 wd2002 wd2k2 wordxp wdxp

Keywords: kberrmsg kbbug kbfix kbprint kbqfe kbhotfixrollup kbhotfixserver kbofficexppostsp3fix KB901370

Microsoft KB Archive/901370

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