Knowledge Base

You receive a "STOP: 0x000000E3" error message when you safely remove an encrypted USB storage device from a computer that is running Windows XP Service Pack 2

Article ID: 900808

Article Last Modified on 8/29/2007

APPLIES TO

Microsoft Windows XP Service Pack 2, when used with:
- Microsoft Windows XP Professional
- Microsoft Windows XP Home Edition

SYMPTOMS

After you install Windows XP Service Pack 2, you may experience any one of the following symptoms when you safely remove an encrypted USB storage device:

Your computer automatically restarts.
After you log on, you receive the following error message:

Microsoft Windows
The system has recovered from a serious error.
A log of this error has been created.
Please tell Microsoft about this problem.
We have created an error report that you can send to help us improve Microsoft Windows. We will treat this report as confidential and anonymous.
To see what data this error report contains, click here.

If you want to see the data that the error report contains, click the click here link at the bottom of the message box. You then see error signature information that may be similar to the following:
```
BCCode : 000000E3 BCP1 : 82175704 BCP2 : 82282da8 BCP3 : 00000000 
BCP4 : 00000002 OSVer : 5_1_2600  SP : 2_0 Product : 256_1
```
You receive the following Stop error message:
A problem has been detected and Windows has been shut down to prevent damage to your computer...
Technical information:
- - - STOP: 0x000000E3 (0x82175704, 0x82282da8, 0x00000000, 0x00000002)
Bug Check Symbolic Name
An entry that is similar to the following appears in the System log:

Date: date
Source: System
Error Time: time
Category: (102)
Type: Error
Event ID: 1003
User: N/A
Computer: Computer
Description: Error code 000000E3, parameter1 82175704, parameter2 82282da8, parameter3 00000000, parameter4 00000002. For more information, see Help and Support Center at http://support.microsoft.com. Data: 0000: 53 79 73 74 65 6d 20 45 System E 0008: 72 72 6f 72 20 20 45 72 rror Er 0010: 72 6f 72 20 63 6f 64 65 ror code 0018: 20 30 30 30 30 30 30 35 00000E3 0020: 30 20 20 50 61 72 61 6d 0 Param 0028: 65 74 65 72 73 20 66 66 eters ff 0030: 66 66 66 66 64 31 2c

Notes

The symptoms of a Stop error vary according to your computer's system failure and recovery options. For more information about how to configure these options, click the following article number to view the article in the Microsoft Knowledge Base:

307973 How to configure system failure and recovery options in Windows
The values in the error signature information and the values inside the parentheses of the technical information may vary according to the computer's configuration.
Not all "Stop 0x000000E3" errors are caused by the problem that is described in this article.

RESOLUTION

Hotfix information

A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next service pack that contains this hotfix.

To resolve this problem, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site:

http://go.microsoft.com/?linkid=6294451

Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Prerequisites

To apply this hotfix, you must have Windows XP Service Pack 2 installed. For more information, click the following article number to view the article in the Microsoft Knowledge Base:

322389 How to obtain the latest Windows XP service pack

Restart requirement

You must restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace any other hotfixes.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

   Date         Time   Version        Size     File name
   -------------------------------------------------------
   04-Jun-2005  00:11  5.1.2600.2691  143,616  Fastfat.sys

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

MORE INFORMATION

For more information about the terminology that is used in this article, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

Additional query words: bugcheck bug check crash kernel bluescreen blue screen 0x000000E3

Keywords: kberrmsg kbwinxpsp2fix kbwinxppresp2fix kbfix kbbug kbpubtypekc kbhotfixserver kbqfe KB900808

Microsoft KB Archive/900808

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