Article ID: 900728
Article Last Modified on 9/25/2007
APPLIES TO
- Microsoft Office Outlook 2003
SYMPTOMS
You create a custom view in Microsoft Office Outlook 2003. However, the custom view that you created is not displayed in the Custom View Organizer dialog box.
RESOLUTION
This problem was first fixed in a hotfix that is now contained in a service pack. If you installed the latest Office 2003 service pack, you do not have to install the hotfix.
Service pack information
This problem is corrected in Office 2003 Service Pack 3. To resolve this problem, obtain the latest service pack for Office 2003. For more information, click the following article number to view the article in the Microsoft Knowledge Base:
870924 How to obtain the latest service pack for Office 2003
Hotfix information
How to obtain the hotfix
This issue is fixed in the Microsoft Office Outlook 2003 Post-Service Pack 2: Rollup Hotfix Package . For more information, click the following article number to view the article in the Microsoft Knowledge Base:
898457 Description of the Microsoft Office Outlook 2003 post-Service Pack 2 hotfix package
Important For this hotfix to work, you must use MFCMAPI to delete PR_FOLDER_VIEWLIST (0x36EB0102) from the Inbox folder. This forces Outlook 2003 to recompute the list of views and to recache it in the property. Alternatively, you can use \Cleanviews. This deletes all existing views, but any new views will not have this problem.
STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
This problem was first corrected in Office 2003 Service Pack 3.
Additional query words: OL2003
Keywords: kbqfe kbprb kbhotfixserver kboffice2003sp3fix KB900728
