Article ID: 899137
Article Last Modified on 12/4/2007
APPLIES TO
- Microsoft Internet Security and Acceleration Server 2004 Enterprise Edition
- Microsoft Internet Security and Acceleration Server 2004 Standard Edition
SYMPTOMS
In Microsoft Internet Security and Acceleration (ISA) Server 2004, you use the ISA Server administration COM objects to delete a rule. However, the rule is not deleted.
CAUSE
This problem may occur if the following conditions are true:
- The rule name contains non-English uppercase letters.
- The application changes the locale.
Note The ISA Server COM code that handles rule names is locale-sensitive.
RESOLUTION
Service pack information
To resolve this problem, obtain the latest service pack for Internet Security and Acceleration Server 2004. For more information, click the following article number to view the article in the Microsoft Knowledge Base:
891024 How to obtain the latest ISA Server 2004 service pack
Hotfix Information
A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next service pack that contains this hotfix.
To resolve this problem, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site:
Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:
Prerequisites
To apply this hotfix on ISA Server 2004 Standard Edition, you must have ISA Server 2004 Standard Edition Service Pack 1 (SP1) installed on the computer.
Restart requirement
You do not have to restart the computer after you apply this hotfix.
Hotfix replacement information
This hotfix does not replace any other hotfixes.
File information
The English version of this fix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
Date Time Version Size File name -------------------------------------------------------------- 03-May-2005 12:33 4.0.2163.266 3,533,584 Msfpccom.dll
WORKAROUND
To work around this problem, use only English uppercase letters in rule names.
STATUS
Microsoft has confirmed that this is a problem in ISA Server 2004. This problem was first corrected in Internet Security and Acceleration Server 2004 Service Pack 2.
MORE INFORMATION
For more information about how to install ISA Server 2004 hotfixes and updates, click the following article number to view the article in the Microsoft Knowledge Base:
885957 How to install ISA Server hotfixes and updates
Additional query words: AccessRule
Keywords: kbbug kbfix kbqfe kbpubtypekc kbhotfixserver KB899137
