Article ID: 898122
Article Last Modified on 8/4/2005
APPLIES TO
- Microsoft Outlook Express 6.0
- Microsoft Windows XP Service Pack 2, when used with:
- Microsoft Windows XP Professional
- Microsoft Windows XP Home Edition
SYMPTOMS
When you start Microsoft Outlook Express 6.0, or when you try to use Outlook Express 6.0 to send and receive your e-mail messages, Outlook Express 6.0 stops responding or unexpectedly quits. If Outlook Express 6.0 unexpectedly quits, you may receive the following error message:
When you view the data in the error report, the report contains an error signature that is similar to the following error signature:
Application name Application version Module name Module version Offset ---------------------------------------------------------------------------- Msimn.exe 6.0.2800.1106 hungapp 0.0.0.0 00000000
CAUSE
This problem may occur when you experience heavy mail usage in Outlook Express 6.0.
RESOLUTION
This problem is fixed in the Update for Windows XP (KB900930).
For more information about how to obtain the Update for Windows XP (KB900930), click the following article number to view the article in the Microsoft Knowledge Base:
900930 An update that addresses Outlook Express 6.0 issues is available for Windows XP
STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
Additional query words: outlookexpress6 outlookexpress6.0 olxp6 olxp6.0 windowsxpsp2 winxpsp2 xpsp2 WM_TREEVIEW_UPDATE_LABELS WM_QUIT
Keywords: kberrmsg kbbug kbqfe kbprb kbemail KB898122
