Knowledge Base

You receive a "STOP 0x0000001E" error after you install security update MS05-018 on a Windows 2000-based computer

Article ID: 898114

Article Last Modified on 9/20/2006

APPLIES TO

Microsoft Windows 2000 Server
Microsoft Windows 2000 Professional Edition
Microsoft Windows 2000 Datacenter Server
Microsoft Windows 2000 Advanced Server

SYMPTOMS

After you install security update MS05-018 (KB890859) on a Microsoft Windows 2000-based computer, you may experience any one of the following symptoms:

The computer unexpectedly restarts.
You receive one of the following Stop error messages on a blue screen:

Message 1
A problem has been detected and Windows has been shut down to prevent damage to your computer...
Technical information:
- - - STOP: 0x0000001E (0xc0000005, 0x804b2185, 0x00000000, 0x000000b0)
KMODE_EXCEPTION_NOT_HANDLED
Message 2
A problem has been detected and Windows has been shut down to prevent damage to your computer...
Technical information:
- - - STOP: 0x0000001E (0xc0000005, 0xdd4b2185, 0x00000000, 0x000000b0)
KMODE_EXCEPTION_NOT_HANDLED
An error message that is similar to the following is logged in the System event log:

Date: date
Source: System
Error Time: time
Category: (102)
Type: Error
Event ID: 1003
User: N/A
Computer: COMPUTER
Description: Error code 0000001E, parameter1 c0000005, parameter2 804b2185, parameter3 00000000, parameter4 000000b0. For more information, see Help and Support Center at http://support.microsoft.com. Data: 0000: 53 79 73 74 65 6d 20 45 System E 0008: 72 72 6f 72 20 20 45 72 rror Er 0010: 72 6f 72 20 63 6f 64 65 ror code 0018: 20 30 30 30 30 30 30 35 000001E 0020: 30 20 20 50 61 72 61 6d 0 Param 0028: 65 74 65 72 73 20 66 66 eters ff 0030: 66 66 66 66 64 31 2c

Notes

The Stop error message varies depending on the configuration of the computer's system failure options. For more information about how to configure system failure options, click the following article number to view the article in the Microsoft Knowledge Base:

307973 How to configure system failure and recovery options in Windows
The four parameters that are listed in the Stop error message vary with the computer's configuration.
Not all "Stop 0x0000001E" errors are caused by the problem that is described in this article. For more information about how to troubleshoot "Stop 0x0000001E" errors, click the following article number to view the article in the Microsoft Knowledge Base:

264223 How to troubleshoot "Stop 0x0000001E" with first parameter of 0xC0000044

CAUSE

The Stop error occurs when the computer accesses a NULL DeviceObject object in a volume parameter block. This volume parameter block access is caused by a race condition. This race condition occurs when the computer mounts volumes on removable media devices such as CD or DVD drives.

This Stop error is more likely to occur in the following types of computers:

On a computer that is stressed
On a computer that uses multiple processors or hyper-threading
On a computer that mounts volumes frequently on removable media devices

RESOLUTION

Hotfix information

A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that this article describes. Apply it only to systems that are experiencing this specific problem.

To resolve this problem, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

Prerequisites

You must have Windows 2000 Service Pack 3 (SP3) or Windows 2000 Service Pack 4 (SP4) installed.

Restart requirement

You must restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace any other hotfixes.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

   Date         Time   Version             Size  File name
   ----------------------------------------------------------
   06-May-2005  11:45  5.0.2195.7045  1,714,240  Ntkrnlmp.exe
   06-May-2005  11:45  5.0.2195.7045  1,713,280  Ntkrnlpa.exe
   06-May-2005  11:45  5.0.2195.7045  1,735,488  Ntkrpamp.exe
   06-May-2005  11:45  5.0.2195.7045  1,690,432  Ntoskrnl.exe

STATUS

Microsoft has confirmed that this is a bug in the Microsoft products that are listed in the "Applies to" section.

MORE INFORMATION

For more information, click the following article number to view the article in the Microsoft Knowledge Base:

890859 MS05-018: Vulnerabilities in Windows kernel could allow elevation of privilege and denial of service

Additional query words: ntoskrnl stop 0x1e 0x0000001e bugcheck 890859 Q890859

Keywords: kberrmsg kbbug kbfix kbqfe kbwin2000presp5fix kbhotfixserver KB898114

Microsoft KB Archive/898114

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