Article ID: 897717
Article Last Modified on 12/4/2007
APPLIES TO
- Microsoft Internet Security and Acceleration Server 2004 Enterprise Edition
- Microsoft Internet Security and Acceleration Server 2004 Standard Edition
SYMPTOMS
Microsoft Internet Security and Acceleration (ISA) Server 2004 may stop responding or may run slowly. This symptom occurs after you configure a Web listener in ISA Server 2004 to use Microsoft Outlook Web Access (OWA) forms-based authentication.
CAUSE
This problem occurs because the OWA forms-based filter leaks handles. Every successful log on the OWA forms-based filter leaks 8 handles. Additionally, the OWA-forms based filter leaks some handles for every subsequent user action. For example, the OWA-forms based filter leaks some handles if a user opens messages and moves between folders.
RESOLUTION
Service pack information
To resolve this problem, obtain the latest service pack for Internet Security and Acceleration Server 2004. For more information, click the following article number to view the article in the Microsoft Knowledge Base:
891024 How to obtain the latest ISA Server 2004 service pack
Hotfix Information
A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next service pack that contains this hotfix.
To resolve this problem, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site:
Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:
Prerequisites
To apply this hotfix, you must have ISA 2004 Service Pack 1 installed.
Restart requirement
You do not have to restart the computer after you apply this hotfix. However, you must restart the Microsoft Firewall service.
Hotfix replacement information
This hotfix does not replace any other hotfixes.
File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
ISA Server 2004, Enterprise Edition
Date Time Version Size File name --------------------------------------------------------------- 28-Apr-2005 05:59 4.0.3440.264 147,736 Cookieauthfilter.dll
ISA Server 2004, Standard Edition
Date Time Version Size File name --------------------------------------------------------------- 21-Apr-2005 09:18 4.0.2163.264 150,288 Cookieauthfilter.dll
WORKAROUND
To work around this problem, use one of the following methods:
- Periodically, restart the Microsoft Firewall service.
- Do not use OWA forms-based authentication in the Web listener configuration.
STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section. This problem was first corrected in Internet Security and Acceleration Server 2004 Service Pack 2.
MORE INFORMATION
For more information about how to install ISA Server 2004 hotfixes and updates, click the following article number to view the article in the Microsoft Knowledge Base:
885957 How to install ISA Server hotfixes and updates
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