Article ID: 896676
Article Last Modified on 9/8/2006
APPLIES TO
- Microsoft Business Solutions CRM Sales, when used with:
- Microsoft CRM 1.2
- Microsoft CRM 1.2
SYMPTOMS
When you save your changes to an opportunity after you add a new product to that opportunity in Microsoft Business Solutions CRM 1.2, you may experience both the following symptoms:
- You receive the following error message in the Opportunity:
Product
dialog box: - You receive the following error message on the Information page of the Opportunity dialog box:
CAUSE
This problem occurs if you try to add a product that has a price of zero ($
0.00), where $
is your currency symbol. For example, this problem occurs if you try to add a product that has the following values configured.
Box name | Value |
---|---|
List Price ($) | 0 |
Standard Cost ($) | 0 |
Current Cost ($) | 0 |
RESOLUTION
Microsoft CRM has a fix for this problem that is part of a cumulative update. The cumulative update information is described in the following Microsoft Knowledge Base article:
904435 Update Rollup 2 is available for Microsoft CRM 1.2
MORE INFORMATION
For more information about the terminology that is used to describe Microsoft product updates, see the following articles in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates
887283 Microsoft Business Solutions CRM software hotfix and update package naming standards
Keywords: kbqfe kbmbsmigrate kbhotfixserver KB896676