Article ID: 896592
Article Last Modified on 12/3/2007
APPLIES TO
- Microsoft Windows Server 2003, Datacenter Edition (32-bit x86)
- Microsoft Windows Server 2003, Enterprise Edition (32-bit x86)
- Microsoft Windows Server 2003, Standard Edition (32-bit x86)
- Microsoft Windows Server 2003, Web Edition
- Microsoft Windows Server 2003, Enterprise Edition for Itanium-based Systems
- Microsoft Windows Server 2003, Datacenter Edition for Itanium-Based Systems
- Microsoft Windows Small Business Server 2003 Premium Edition
- Microsoft Windows Small Business Server 2003 Standard Edition
SYMPTOMS
When you use the Volume Shadow Copy Service (VSS) to create more than 10 transportable hardware snapshots in Microsoft Windows Server 2003, some of these snapshots may not be imported within the allocated time. If the snapshots are not imported, the import operation fails. Additionally, you receive the following error message:
CAUSE
This problem occurs because of low time-out values. VSS does not wait long enough for the logical unit numbers (LUNs) to come online.
This problem occurs when hardware arrays approach the VSS limit of 64 shadow copies per shadow copy set. This hotfix extends the time-out period to allow for the VSS limit.
RESOLUTION
Service pack information
To resolve this problem, obtain the latest service pack for Windows Server 2003. For more information, click the following article number to view the article in the Microsoft Knowledge Base:
889100 How to obtain the latest service pack for Windows Server 2003
Hotfix information
A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next service pack that contains this hotfix.
To resolve this problem, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site:
Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:
Prerequisites
No prerequisites are required.
Restart requirement
You must restart the computer after you apply this hotfix.
Hotfix replacement information
This hotfix does not replace any other hotfixes.
File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.
Windows Server 2003, x86-based versions
Date Time Version Size File name -------------------------------------------------------------- 28-Apr-2005 00:06 5.2.3790.318 274,432 Swprv.dll 26-Apr-2005 23:34 5.2.3790.318 141,312 Volsnap.sys 28-Apr-2005 00:06 5.2.3790.318 545,280 Vssapi.dll 26-Apr-2005 23:34 5.2.3790.318 666,624 Vssvc.exe 28-Apr-2005 00:06 5.2.3790.318 18,432 Vss_ps.dll 26-Apr-2005 23:33 5.2.3790.318 59,392 Ws03res.dll
Windows Server 2003, Itanium-based versions
Date Time Version Size File name Platform ------------------------------------------------------------------------ 27-Apr-2005 09:06 5.2.3790.318 706,048 Swprv.dll IA-64 26-Apr-2005 08:28 5.2.3790.318 418,816 Volsnap.sys 27-Apr-2005 09:06 5.2.3790.318 1,351,168 Vssapi.dll IA-64 26-Apr-2005 08:28 5.2.3790.318 1,801,216 Vssvc.exe IA-64 27-Apr-2005 09:06 5.2.3790.318 28,160 Vss_ps.dll IA-64 26-Apr-2005 08:21 5.2.3790.318 58,880 Ws03res.dll IA-64
STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section. This problem was corrected in Windows Server 2003 Service Pack 1.
Additional query words: Volume Snapshot Service Luns Logical Unit Number
Keywords: kbhotfixserver kbqfe kbbug kbfix kbpubtypekc KB896592
