Article ID: 896497
Article Last Modified on 7/24/2007
APPLIES TO
- Microsoft Systems Management Server 2003
SYMPTOMS
A program (Program B) may not run successfully on a Microsoft Systems Management Server (SMS) 2003 Advanced Client computer if the following conditions are true:
- Program B depends on Program A. Program A has previously been advertised and runs independently on the same SMS 2003 Advanced Client computer.
- You enable the Download program from distribution point setting on the Advanced Client tab in the
Advertisement_NameAdvertisement Properties dialog box of the package that contains Program B.
For a more detailed example, see the "More Information" section.
CAUSE
This issue occurs because the SoftwareDistribution policy can be unintentionally set not to rerun a program that has previously been executed. (The SoftwareDistribution policy is used to download and to run programs.) A program may not run when the program depends on another program that has previously run.
RESOLUTION
Service pack information
To resolve this problem, obtain the latest service pack for Systems Management Server 2003. For more information, click the following article number to view the article in the Microsoft Knowledge Base:
885643 How To obtain the latest Systems Management Server 2003 service pack
Hotfix information
A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next service pack that contains this hotfix.
To resolve this problem, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site:
Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:
Prerequisites
You must have SMS 2003 Service Pack (SP1) installed before you apply this hotfix.
Restart requirement
You do not have to restart the computer after you apply this hotfix.
Hotfix replacement information
This hotfix does not replace any other hotfixes.
File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
Date Time Version Size File name -------------------------------------------------------------- 14-Jun-2004 02:50 2.0.156.0 254,455 Deployac.exe 24-Oct-2004 21:40 2.50.3174.1145 282,112 Execmgr.dll 24-Oct-2004 21:40 511,488 Sms2003ac-sp1-kb896497-x86.msp 24-Dec-2003 22:30 2.50.2726.154 40,960 Smsse.dll 20-May-2005 01:15 562 Smsconfig.inf
Installation instructions
To install this hotfix, follow these steps:
- Create a shared folder in a location that can be accessed by the SMS site servers.
- Copy the SMS2003-SP1-KB896497-X86-ENU.exe hotfix file to the new shared folder.
- On each SMS primary and secondary site server in your environment, log on by using an account that has administrative credentials.
- Close the SMS Administrator Console if it is open.
- On each primary and secondary site server, connect to the shared folder that contains the hotfix, double-click the SMS2003-SP1-KB896497-X86-ENU.exe file, and then follow the instructions in the wizard.
STATUS
Microsoft has confirmed that this is a bug in the Microsoft products that are listed in the "Applies to" section. This problem was first corrected in Systems Management Server 2003 Service Pack 2.
MORE INFORMATION
Example
- Advertisement 1 specifies that Program A should run on a SMS 2003 Advanced Client computer.
- Program A runs when Advertisement 1 is received.
- Advertisement 2 specifies that Program B depends upon Program A. The properties of Advertisement 2 specify that SMS 2003 Advanced Client computers should download programs from the distribution point.
- When Advertisement 2 is received on the SMS 2003 Advanced Client computer, Advertisement 2 may determine that Program A has already run successfully. Therefore, Advertisement 2 does not trigger Program A to rerun. Therefore, Program B does not run.
For more information, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates
Additional query words: SMS2003 advertisement advert download and execute
Keywords: kbqfe kbhotfixserver kbfix kbexpertiseinter kbsms2003spfix kbsms200sp2fix KB896497
