Article ID: 896168
Article Last Modified on 6/2/2006
APPLIES TO
- Microsoft CRM 1.2
SYMPTOMS
In Microsoft Business Solutions CRM 1.2, you can click Get Directions to link to the Microsoft MSN MapPoint Web site where you can view directions and maps. However, when you type a Canadian address, Canadian addresses are not correctly displayed. Multiple results are displayed, even if the address that you type is complete and correct.
This issue occurs in the following scenario. You type a Canadian address on an account. You click eResources, and then you click GetDirections.
RESOLUTION
Microsoft CRM has a fix for this problem that is part of a cumulative update. The cumulative update information is described in the following Microsoft Knowledge Base article:
904435 Update Rollup 2 is available for Microsoft CRM 1.2
MORE INFORMATION
Steps to reproduce the problem
- On the Microsoft CRM Web client, click GoTo, point to Sales, and then click Accounts.
- Create a new account that has a valid Canadian address, and then click Save.
- Click eResources, and then click GetDirections.
Several address options are returned even though the correct and complete address information has been entered on the Account.
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