Microsoft KB Archive/896130

Knowledge Base

Some characters may appear as a question mark when you run a presentation in Presenter view in PowerPoint 2007 or in PowerPoint 2003

Article ID: 896130

Article Last Modified on 6/1/2007

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APPLIES TO

• Microsoft Office PowerPoint 2007
• Microsoft Office PowerPoint 2003

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SYMPTOMS

When you run a Microsoft Office PowerPoint 2007 presentation or a Microsoft Office PowerPoint 2003 presentation in Presenter view, some characters may appear as a question mark.

For example, a question mark may appear in the body of the Speaker Notes or in the title of Slide Sorter view.

Note To use Presenter view, you must run the slide show on a computer that supports multiple monitors. Additionally, you must have the Show Presenter View option turned on in PowerPoint.

CAUSE

This issue may occur because Presenter view displays characters by using the Shift-JIS character set instead of the Unicode character set. When a character, such as some double-byte character set characters or the Euro character, in your presentation does not exist in the Shift-JIS character set, a question mark is displayed instead of the character.

MORE INFORMATION

To run PowerPoint on multiple monitors, you must have the monitors correctly connected and configured on your computer. Additionally, you must set PowerPoint to run on multiple monitors. To do this, follow these steps:

PowerPoint 2007

1. Open the presentation.
2. On the Slide Show tab, click Use Presenter View.
3. Click the Microsoft Office Button, and then click Save.

PowerPoint 2003

1. Open the presentation.
2. Click Set Up Show on the Slide Show menu, and then select the Show Presenter View check box.
3. On the File menu, click Save.

Additional query words: kbnoOfficeAlertID powerpoint2007 ppt2007 ppt2k7 powerpoint2003 ppt2003 ppt2k3 dbcs

Keywords: kbprb multi display kbtshoot kbbug KB896130

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