Knowledge Base

The computer restarts, you receive an error message, or an event is logged in the System log on a Windows Server 2003-based computer that is running in PAE mode and that has a Sybase database installed

Article ID: 895473

Article Last Modified on 1/30/2007

APPLIES TO

Microsoft Windows Server 2003, Standard Edition (32-bit x86)
Microsoft Windows Server 2003, Web Edition
Microsoft Windows Server 2003, Enterprise Edition (32-bit x86)
Microsoft Windows Server 2003, Enterprise Edition for Itanium-based Systems

SYMPTOMS

On a Windows Server 2003-based computer that is running in Physical Address Extension (PAE) mode and that has a Sybase database installed, you may experience any one of the following symptoms:

The computer automatically restarts.
After you log on, you receive the following error message:

Microsoft Windows
The system has recovered from a serious error.
A log of this error has been created.
Please tell Microsoft about this problem.
We have created an error report that you can send to help us improve Microsoft Windows. We will treat this report as confidential and anonymous.
To see what data this error report contains, click here.

To see the data that the error report contains, click the click here link at the bottom of the message box. You then receive error signature information that may be similar to the following:
```
BCCode : 00000076 BCP1 : 00000001 BCP2 : b64d4c5c BCP3 : 00000024 
BCP4 : 89721dc8 OSVer : 5_2_3718 SP : 0_0 Product : 272_3
```
You receive the following Stop error message on a blue screen:
A problem has been detected and Windows has been shut down to prevent damage to your computer...
Technical information:
- - - STOP: 0x00000076 (0x00000001, 0xb64d4c5c, 0x00000024, 0x89721dc8)
PROCESS_HAS_LOCKED_PAGES
An event ID 1003 entry is logged in the System log with information that is similar to the following:

Date: date
Source: System
Error Time: time
Category: (102)
Type: Error
Event ID: 1003
User: N/A
Computer: COMPUTER
Description: Error code 00000076, parameter1 00000001, parameter2 b64d4c5c, parameter3 00000024, parameter4 89721dc8. For more information, see Help and Support Center at http://support.microsoft.com. Data: 0000: 53 79 73 74 65 6d 20 45 System E 0008: 72 72 6f 72 20 20 45 72 rror Er 0010: 72 6f 72 20 63 6f 64 65 ror code 0018: 20 30 30 30 30 30 30 35 0000076 0020: 30 20 20 50 61 72 61 6d 0 Param 0028: 65 74 65 72 73 20 66 66 eters ff 0030: 66 66 66 66 64 31 2c

Notes

The symptoms of a Stop error vary according to your computer's system failure options. For more information about how to configure system failure options, click the following article number to view the article in the Microsoft Knowledge Base:

307973 How to configure system failure and recovery options in Windows
The four parameters in the parentheses of the technical information for the Stop error vary according to the computer's configuration.
Not all Stop 0x00000076 errors are caused by the problem that is described in this article.

CAUSE

This problem occurs because the Sybase database uses pages in Address Windowing Extensions (AWE) mode and in non-AWE mode.

RESOLUTION

To resolve this problem, obtain the latest service pack for Windows Server 2003. For more information, click the following article number to view the article in the Microsoft Knowledge Base:

889100 How to obtain the latest service pack for Windows Server 2003

STATUS

Microsoft has confirmed that this is a bug in the Microsoft products that are listed in the "Applies to" section. This bug was corrected in Windows Server 2003 Service Pack 1.

Additional query words: bugcheck bug check crash kernel bluescreen 0x00000076 sybase

Keywords: kbbug kberrmsg kbfix kbqfe KB895473

Microsoft KB Archive/895473

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