Article ID: 895190
Article Last Modified on 6/14/2007
APPLIES TO
- Microsoft Internet Security and Acceleration Server 2004 Standard Edition
Important This article contains information about how to modify the registry. Make sure to back up the registry before you modify it. Make sure that you know how to restore the registry if a problem occurs. For more information about how to back up, restore, and modify the registry, click the following article number to view the article in the Microsoft Knowledge Base:
256986 Description of the Microsoft Windows registry
SYMPTOMS
You have configured a Microsoft Internet Security and Acceleration (ISA) Server 2004, Standard Edition computer to save log data to a Microsoft SQL Server database. However, the daily summary and the log report do not contain details of network traffic that passes through the computer.
Note You will not experience this symptom if you have configured ISA Server to save log data in a log file or in a SQL Server Desktop Engine (MSDE) database.
RESOLUTION
Service pack information
To resolve this problem, obtain the latest service pack for Internet Security and Acceleration Server 2004. For more information, click the following article number to view the article in the Microsoft Knowledge Base:
891024 How to obtain the latest ISA Server 2004 service pack
Hotfix Information
A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next service pack that contains this hotfix.
To resolve this problem, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site:
Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:
Prerequisites
ISA Server 2004 Service Pack 1
Restart requirement
You do not have to restart the computer after you apply this hotfix.
Hotfix replacement information
This hotfix does not replace any other hotfixes.
File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
Date Time Version Size File name -------------------------------------------------------------- 09-May-2005 05:09 4.0.2163.268 495,376 Sumgen.dll
STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section. This problem was first corrected in Internet Security and Acceleration Server 2004 Service Pack 2.
MORE INFORMATION
Warning Serious problems might occur if you modify the registry incorrectly by using Registry Editor or by using another method. These problems might require that you reinstall your operating system. Microsoft cannot guarantee that these problems can be solved. Modify the registry at your own risk.
If the ISA Server computer experiences high network traffic, add the DatabaseQueryTimeout entry to the registry. To do this, follow these steps:
- Click Start, click Run, type regedit, and then click OK.
- Locate and then click the following registry subkey:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Fpc\Reports
- On the Edit menu, point to New, and then click DWORD Value.
- Type DatabaseQueryTimeout, and then press ENTER.
- Right-click DatabaseQueryTimeout, click Modify, and then click Decimal.
- In the Value Data box, type the number of seconds that you want to wait before a time-out occurs.
- Quit Registry Editor.
Note If you do not set a value for the DatabaseQueryTimeout registry entry, ISA Server sets the default value as 15 seconds.
For more information, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates
For more information about how to install ISA Server 2004 hotfixes and updates, click the following article number to view the article in the Microsoft Knowledge Base:
885957 How to install ISA Server hotfixes and updates
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