Article ID: 894868
Article Last Modified on 10/25/2007
APPLIES TO
- Microsoft Exchange Server 2003 Standard Edition
- Microsoft Exchange Server 2003 Enterprise Edition
SYMPTOMS
When a program uses Microsoft Collaboration Data Objects for Exchange Management (CDOEXM) to query Microsoft Exchange Server 2003 properties, you may experience memory leaks in the Cdoexm.dll file.
Additionally, when you use the Performance utility to view the Private Bytes counter for the process that uses CDOEXM, you may notice that the memory usage for the process continues to increase.
RESOLUTION
Hotfix information
A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Microsoft Exchange Server 2003 service pack that contains this hotfix.
To resolve this problem immediately, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:
Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.
Prerequisites
Microsoft Exchange Server 2003 Service Pack 1.
For more information, click the following article number to view the article in the Microsoft Knowledge Base:
836993 How to obtain the latest service packs for Exchange Server 2003
File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
Date Time Version Size File name ------------------------------------------------------- 02-Apr-2005 04:37 6.5.7233.0 2,844,160 Cdoexm.dll
STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
MORE INFORMATION
To use the Performance utility to monitor the Process\Private Bytes performance counters of the program that uses CDOEXM, follow these steps:
- Click Start, click Run, type perfmon in the Open box, and then click OK.
- Click Add.
- In the Performance Object list, click Process.
- In the Select counters from the list list, click Private Bytes, and then click the process of the program hat uses CDOEXM in the Select instances from list.
- Click Add, and then click Close.
For more information about a similar issue in Microsoft Exchange 2000 Server, click the following article number to view the article in the Microsoft Knowledge Base:
896064 When you run a program that uses Collaboration Data Objects for Exchange Management (CDOEXM) on a computer that is running Microsoft Exchange 2000 Server, the server may stop responding to client requests
For more information, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates
For more information, click the following article number to view the article in the Microsoft Knowledge Base:
817903 New naming schema for Exchange Server software update packages
Additional query words: XADM
Keywords: kbqfe kbhotfixserver kbexchdev kbfix kbbug kbexchange2003presp1fix kbpubtypekc KB894868
