Article ID: 894483
Article Last Modified on 12/4/2007
APPLIES TO
- Microsoft Internet Security and Acceleration Server 2004 Standard Edition
- Microsoft Internet Security and Acceleration Server 2004 Enterprise Edition
SYMPTOMS
After you configure Microsoft Internet Security and Acceleration (ISA) Server 2004 to filter HTTP content based on signatures or on extensions, users in your organization experience the following symptom.
When a user visits certain URLs, that user receives the following error message in the Web browser:
If you remove all signatures and extensions from the HTTP Filter settings, and if you configure the HTTP Filter component to allow all signatures and extensions, you no longer experience this problem.
Note For more information about how to configure the ISA Server 2004 HTTP Filter component, see the "More Information" section.
CAUSE
This problem occurs because of a problem in the ISA Server 2004 HTTP Security Filter component. This component is named HTTPFilter.dll.
RESOLUTION
Service pack information
To resolve this problem, obtain the latest service pack for Internet Security and Acceleration Server 2004. For more information, click the following article number to view the article in the Microsoft Knowledge Base:
891024 How to obtain the latest ISA Server 2004 service pack
Hotfix Information
A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next service pack that contains this hotfix.
To resolve this problem, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site:
Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:
Prerequisites
If you are running ISA Server 2004, Standard Edition, you must have ISA Server 2004 Service Pack 1 installed to apply this hotfix. For more information, click the following article number to view the article in the Microsoft Knowledge Base:
891024 How to obtain the latest ISA Server 2004 service pack
Restart requirement
You do not have to restart your computer after you apply this hotfix.
Hotfix replacement information
This hotfix does not replace any other hotfixes.
File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
ISA Server 2004, Standard Edition
Date Time Version Size File name --------------------------------------------------------- 31-Mar-2005 18:22 4.0.2163.251 120.320 HTTPFilter.dll
ISA Server 2004, Enterprise Edition
Date Time Version Size File name --------------------------------------------------------- 03-Apr-2005 14:00 4.0.3440.251 128.792 HTTPFilter.dll
WORKAROUND
To work around this problem, configure the options on the Signatures tab and on the Extensions tab of the HTTP Filter settings. To do this, follow these steps:
- Remove all the signatures and extensions that are listed on these tabs.
- Configure the HTTP Filter to allow all signatures and extensions.
For more information about how to configure the ISA Server 2004 HTTP Filter component, see the "More Information" section.
STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section. This problem was first corrected in Internet Security and Acceleration Server 2004 Service Pack 2.
MORE INFORMATION
To configure the ISA Server 2004 HTTP Filter component to block or to allow all signatures and extensions for HTTP traffic, follow these steps:
- Click Start, point to All Programs, point to Microsoft ISA Server, and then click ISA Server Management.
- In the left pane, expand
ServerName, whereServerNameis the name of the computer that is running ISA Server.
Note If you are running ISA Server 2004, Enterprise Edition, expand Arrays in the left pane, and then expand ServerName.
- Click Firewall Policy.
- In the center pane, right-click the access rule that you want to configure, and then click Configure HTTP.
- In the Configure HTTP policy for rule dialog box, take one of the following actions:
- To configure content blocking for content that contains certain signatures, click the Signatures tab.
- To configure content blocking for content that contains certain extensions, click the Extensions tab.
- Configure the options on the Signatures tab or on the Extensions tab to allow or to block the content that you want, and then click OK.
- Click Apply to save your changes to the firewall policy, and then click OK.
For more information, click the following article numbers to view the articles in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates
885957 How to install ISA Server hotfixes and updates
Additional query words: HTTPS HTTPfilter Webfilter
Keywords: kbbug kbfix kbqfe kbfirewall kbhotfixserver kbisa2006swept KB894483
