Article ID: 894394
Article Last Modified on 7/24/2007
APPLIES TO
- Microsoft Windows Server 2003, Datacenter Edition (32-bit x86)
- Microsoft Windows Server 2003, Enterprise Edition (32-bit x86)
- Microsoft Windows Server 2003, Datacenter Edition for Itanium-Based Systems
- Microsoft Windows Server 2003, Enterprise Edition for Itanium-based Systems
SYMPTOMS
When you try to run a program on a Microsoft Windows Server 2003 cluster-based computer, the program calls the ClusterResourceControl function. The ClusterResourceControl function uses the CLUSCTL_RESOURCE_STORAGE_GET_DISK_INFO control code. In this scenario, the program may run slowly.
CAUSE
This issue occurs if the following conditions are true:
- The CLUSCTL_RESOURCE_STORAGE_GET_DISK_INFO control code queries a disk on one node.
- At least one disk is present on a second node.
When there are several disks on several nodes, the program spends lots of time querying between the disks.
RESOLUTION
Service pack information
To resolve this problem, obtain the latest service pack for Windows Server 2003. For more information, click the following article number to view the article in the Microsoft Knowledge Base:
889100 How to obtain the latest service pack for Windows Server 2003
Hotfix information
A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next service pack that contains this hotfix.
To resolve this problem, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site:
Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:
Prerequisites
No prerequisites are required.
Restart requirement
You do not have to restart the computer after you apply this hotfix.
Hotfix replacement information
This hotfix does not replace any other hotfixes.
File Information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
Date Time Version Size File name -------------------------------------------------------------- 11-Mar-2005 07:53 5.2.3790.286 451,584 Clusres.dll
STATUS
Microsoft has confirmed that this is a bug in the Microsoft products that are listed in the "Applies to" section. This bug was corrected in Windows Server 2003 Service Pack 1 (SP1).
REFERENCES
For more information about the CLUSCTL_RESOURCE_STORAGE_GET_DISK_INFO control code, visit the following Microsoft Developer Network (MSDN) Web site:
For more information, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates
Additional query words: Legato
Keywords: kbhotfixserver kbqfe kbfix kbbug kbpubtypekc KB894394
