Article ID: 894086
Article Last Modified on 7/24/2007
APPLIES TO
- Microsoft Windows Server 2003, Web Edition
- Microsoft Windows Server 2003, Standard Edition (32-bit x86)
- Microsoft Windows Server 2003, Enterprise Edition (32-bit x86)
- Microsoft Windows Server 2003, Enterprise Edition for Itanium-based Systems
SYMPTOMS
When you try to create a shadow copy of a volume after you extend a volume in Microsoft Windows Server 2003, you may experience any one of the following symptoms:
- Your computer automatically restarts.
After you log on, you receive the following error message:
If you click the click here link at the bottom of the message box, you see error signature information that is similar to the following:
BCCode : 000000D1 BCP1 : 0x61436d4d BCP2 : 0x00000002 BCP3 : 0x00000000 BCP4 : 0xf739f0c4 OSVer : 5_2_3718 SP : 0_0 Product : 272_3
- You receive the following Stop error message on a blue screen:
- An error message that is similar to the following is logged in the System event log:
Notes
- The symptoms of a Stop error vary according to your computer's system failure options. For more information about how to configure system failure options, click the following article number to view the article in the Microsoft Knowledge Base:
307973 How to configure system failure and recovery options in Windows
- The four parameters that are inside the parentheses of the technical information for the Stop error vary according to the computer's configuration.
RESOLUTION
Service pack information
To resolve this problem, obtain the latest service pack for Windows Server 2003. For more information, click the following article number to view the article in the Microsoft Knowledge Base:
889100 How to obtain the latest service pack for Windows Server 2003
Hotfix information
A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next service pack that contains this hotfix.
To resolve this problem, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site:
Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:
Prerequisites
No prerequisites are required.
Restart requirement
You must restart the computer after you apply this hotfix.
Hotfix replacement information
This hotfix does not replace any other hotfixes.
File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
Windows Server 2003, x86-based versions Date Time Version Size File name -------------------------------------------------------------- 07-Mar-2005 19:54 5.2.3790.283 273,920 Swprv.dll 05-Mar-2005 01:59 5.2.3790.283 141,312 Volsnap.sys 07-Mar-2005 19:54 5.2.3790.283 544,768 Vssapi.dll 05-Mar-2005 01:59 5.2.3790.283 663,552 Vssvc.exe 07-Mar-2005 19:54 5.2.3790.283 18,432 Vss_ps.dll 05-Mar-2005 01:56 5.2.3790.283 59,392 Ws03res.dll Windows Server 2003, Itanium-based versions Date Time Version Size File name -------------------------------------------------------------- 07-Mar-2005 03:53 5.2.3790.283 706,048 Swprv.dll IA-64 04-Mar-2005 10:06 5.2.3790.283 418,816 Volsnap.sys 07-Mar-2005 03:53 5.2.3790.283 1,351,168 Vssapi.dll IA-64 04-Mar-2005 10:07 5.2.3790.283 1,793,536 Vssvc.exe IA-64 07-Mar-2005 03:53 5.2.3790.283 28,160 Vss_ps.dll IA-64 04-Mar-2005 09:50 5.2.3790.283 58,880 Ws03res.dll IA-64 07-Mar-2005 03:54 5.2.3790.283 544,768 Wvssapi.dll x86 07-Mar-2005 03:54 5.2.3790.283 18,432 Wvss_ps.dll x86 04-Mar-2005 09:56 5.2.3790.283 59,392 Wws03res.dll x86
STATUS
Microsoft has confirmed that this is a bug in the Microsoft products that are listed in the "Applies to" section. This bug was corrected in Windows Server 2003 Service Pack 1.
Additional query words: bugcheck bug check crash kernel bluescreen 0x000000D1
Keywords: kbocabucket kberrmsg kbbug kbfix kbwinserv2003presp1fix kbpubtypekc kbhotfixserver kbqfe KB894086
