Knowledge Base

The computer automatically restarts, you receive an error message or a Stop error message, or an event is logged in the system event log when you try to connect to a remote Microsoft Windows Server 2003-based computer by using a Terminal Services session

Article ID: 894061

Article Last Modified on 7/24/2007

APPLIES TO

Microsoft Windows Server 2003, Web Edition
Microsoft Windows Server 2003, Standard Edition (32-bit x86)
Microsoft Windows Server 2003, Enterprise Edition (32-bit x86)
Microsoft Windows Server 2003, Enterprise Edition for Itanium-based Systems

SYMPTOMS

You may experience one or more of the following symptoms when you try to connect to a remote Microsoft Windows Server 2003-based computer by using a Terminal Services session:

The computer automatically restarts.
After you log on, you receive the following error message:

Microsoft Windows
The system has recovered from a serious error.
A log of this error has been created.
Please tell Microsoft about this problem.
We have created an error report that you can send to help us improve Microsoft Windows. We will treat this report as confidential and anonymous.
To see what data this error report contains, click here.

If you click the click here link at the bottom of the message, you see error signature information that may be similar to the following:
```
BCCode : 0000008E BCP1 : 0xc0000005 BCP2 : 0xbf8fb0ba BCP3 : 0x8ddf79f4 
BCP4 : 0x00000000 OSVer : 5_2_3718 SP : 0_0 Product : 272_3
```
You receive the following Stop error message on a blue screen:
A problem has been detected and Windows has been shut down to prevent damage to the computer...
Technical information:
- - - STOP: 0x0000008E (0xc0000005, 0xbf8fb0ba, 0x8ddf79f4, 0x00000000)
Bug Check Symbolic Name
When you view the system log in Event Viewer, you may notice an event ID 1003 entry with information that is similar to the following:

Date: date
Source: System
Error Time: time
Category: (102)
Type: Error
Event ID: 1003
User: N/A
Computer: COMPUTER
Description: Error code 0000008E, parameter1 c0000005, parameter2 bf8fb0ba, parameter3 8ddf79f4, parameter4 00000000. For more information, see Help and Support Center at http://support.microsoft.com. Data: 0000: 53 79 73 74 65 6d 20 45 System E 0008: 72 72 6f 72 20 20 45 72 rror Er 0010: 72 6f 72 20 63 6f 64 65 ror code 0018: 20 30 30 30 30 30 30 35 000008E 0020: 30 20 20 50 61 72 61 6d 0 Param 0028: 65 74 65 72 73 20 66 66 eters ff 0030: 66 66 66 66 64 31 2c

Notes

The actions that Windows takes when a Stop error occurs may vary according to the computer system failure options. For more information about how to configure system failure options, click the following article number to view the article in the Microsoft Knowledge Base:

307973 How to configure recovery options in Windows
The four parameters that are inside the parentheses of the technical information for the Stop error may vary according to the computer's configuration.

CAUSE

This issue occurs because of the NULL pointer dereference in win32k.sys.

RESOLUTION

Service pack information

To resolve this problem, obtain the latest service pack for Windows Server 2003. For more information, click the following article number to view the article in the Microsoft Knowledge Base:

889100 How to obtain the latest service pack for Windows Server 2003

Hotfix information

A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next service pack that contains this hotfix.

To resolve this problem, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site:

http://go.microsoft.com/?linkid=6294451

Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Prerequisites

No prerequisites are required.

Restart requirement

You do not have to restart your computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace any other hotfixes.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

x86-based versions of Microsoft Windows Server 2003

    Date         Time   Version            Size    File name
   ---------------------------------------------------------
   08-Feb-2005  03:41  5.2.3790.266    1,815,040  Win32k.sys

Itanium-based versions of Microsoft Windows Server 2003

   Date         Time   Version            Size    File name
   ---------------------------------------------------------
   07-Feb-2005  09:22  5.2.3790.266    4,958,720  Win32k.sys

STATUS

Microsoft has confirmed that this is a bug in the Microsoft products that are listed in the "Applies to" section. This bug was corrected in Windows Server 2003 Service Pack 1.

Additional query words: bugcheck bug check crash kernel bluescreen 0x0000008E

Keywords: kbhotfixserver kbqfe kbbug kberrmsg kbfix KB894061

Microsoft KB Archive/894061

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