Article ID: 893711
Article Last Modified on 11/16/2007
APPLIES TO
- Microsoft Windows XP Professional
- Microsoft Windows XP Home Edition
SYMPTOMS
You may experience one of the following symptoms:
- When you start a Microsoft Windows XP-based computer that uses a universal serial bus (USB) mouse that is connected to a USB 2.0 hub, the USB mouse is not detected.
- When you plug a USB mouse into a USB 2.0 hub that is connected to a Windows XP-based computer, the USB mouse is not detected.
CAUSE
This behavior may occur because of a timing issue that prevents a USB mouse from being detected by Windows XP.
WORKAROUND
To work around this behavior, unplug the USB mouse from the USB hub, and then plug the mouse into the hub again. If the mouse is still not detected, restart your Windows XP-based computer.
If the USB mouse is still not detected and if you do not require the USB hub to connect other USB devices, plug the USB mouse directly into the computer.
If the USB mouse is still not detected, verify that the USB hub driver is installed and running correctly. To do this, follow these steps:
- Click Start, click Run, type Devmgmt.msc, and then click OK.
- In Device Manager, expand Universal Serial Bus controllers. If the USB hub driver is not working correctly, a yellow circle that contains an exclamation mark appears on the device name.
- Right-click USB Root Hub, and then click Properties.
- On the General tab, verify that a "This device is working properly" message exists in the Device status area.
Note Some earlier motherboard versions do not support USB 2.0. An update that adds support for USB 2.0 may be available for your motherboard BIOS. Contact the manufacturer of your motherboard for more information about BIOS updates.
For information about how to contact your motherboard manufacturer, click the appropriate article number in the following list to view the article in the Microsoft Knowledge Base:
65416 Hardware and software vendor contact information, A-K
60781 Hardware and software vendor contact information, L-P
60782 Hardware and software vendor contact information, Q-Z
Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.
MORE INFORMATION
For additional information about how to use USB 2.0 devices with Windows XP, visit the following Microsoft Web site:
For more information about related topics, click the following article number to view the article in the Microsoft Knowledge Base:
310575 Advanced troubleshooting tips for general USB problems in Windows XP
Keywords: kbprb kbhardware kbusb kbwinservsetup kbqfe kbwinxpsp2fix kbwinxppresp2fix kbfix kbbug KB893711
