Article ID: 893362
Article Last Modified on 11/15/2007
APPLIES TO
- Microsoft Office Professional Edition 2003
- Microsoft Office Access 2003
- Microsoft Office Excel 2003
- Microsoft Office Outlook 2003
- Microsoft Office PowerPoint 2003
- Microsoft Office Publisher 2003
- Microsoft Office Word 2003
- Microsoft Office FrontPage 2003
- Microsoft Office Standard Edition 2003
- Microsoft Office Student and Teacher Edition 2003
- Microsoft Office Small Business Edition 2003
- Microsoft Office Basic Edition 2003
SUMMARY
Microsoft has released the Office 2003 post-Service Pack 1 hotfix package for Microsoft Office 2003. This article describes the following items about the hotfix package:
- Issues that the hotfix package fixes
- Prerequisites for installing the hotfix package
- Whether you must restart your computer after you install the hotfix package
- Whether the hotfix package is replaced by any other hotfix package
- Whether you must make any registry changes to use one or more of the hotfixes in the package
- The files that the hotfix package contains
INTRODUCTION
This article describes the Microsoft Office 2003 issue that is fixed in the Office 2003 post-Service Pack 1 hotfix package that is dated February 1, 2005.
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Issues that the hotfix package fixes
This hotfix package fixes the following issue that was not previously documented in a Microsoft Knowledge Base article:
- You cannot insert an image that is from a scanner or a camera into a document in an Office 2003 program.
Note When you try to insert an image, and the image is not inserted into the document. Additionally, you may not receive an error message.
This issue may occur if the following conditions are true:
- You use a TWAIN driver.
- You insert the image as black and white.
MORE INFORMATION
Service pack information
This problem is corrected in Office 2003 Service Pack 2.
To resolve this problem, obtain the latest service pack for Office 2003. For more information, click the following article number to view the article in the Microsoft Knowledge Base:
870924 How to obtain the latest service pack for Office 2003
Hotfix information
A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next service pack that contains this hotfix.
To resolve this problem, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site:
Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:
Prerequisites
The following list contains prerequisites for the hotfix package:
- The optimized version of this hotfix is a post-Office 2003 Service Pack 1 (SP1) hotfix. To install the hotfix, you must have Office 2003 SP1 installed.
For additional information about Office 2003 SP1, click the following article number to view the article in the Microsoft Knowledge Base:842532 Description of Office 2003 Service Pack 1
- The full-file version of this hotfix is also the administrative version of this hotfix. You can install this version of the hotfix on a computer that is running Office 2003 with Office 2003 SP1 installed or on a computer that is running Office 2003 without Office 2003 SP1 installed.
However, we have tested this hotfix more extensively on a computer that is running Office 2003 with Office 2003 SP1 installed than we have on a computer that is running Office 2003 without Office 2003 SP1 installed. If you install this hotfix on a computer that is running Office 2003 without Office 2003 SP1 installed, some file conflicts might occur. We support this configuration, but we do not recommend this configuration.
Restart information
You do not have to restart your computer after you apply this hotfix.
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Hotfix replacement information
This hotfix is not replaced by any later hotfix.
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Registry information
You do not have to create or modify any registry keys to enable the hotfix that this package contains.
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Hotfix file information
This hotfix contains only those files that are required to correct the issues that this article lists. This hotfix may not contain all the files that you must have to fully update a product to the latest build.
The global version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
Download information
Date Time Version Size File name ------------------------------------------------------------------------- 01-Feb-2005 22:35 5.0.2919.6304 7,475,232 Office2003-kb893362-glb.exe
Microsoft Windows Installer .msp file information.
Date Time Size File name -------------------------------------------------------------------- 01-Feb-2005 19:53 13,282,304 Msoff.msp (full-file/administrative) 31-Jan-2005 10:14 5,598,720 Msoop.msp (optimized)
After the hotfix is installed, the global version of this hotfix has the file attributes (or later file attributes) that are listed in the following table.
Date Time Version Size File name ------------------------------------------------------ 11-Sep-2004 02:39 11.0.6404.0 161,984 Ietag.dll 29-Jan-2005 00:44 11.0.6420.0 12,229,312 Mso.dll
Additional notes:
- For additional information about how to install this hotfix, see the Readme.txt file that is included in the hotfix package.
- For additional information about the differences between the two .msp files, see the "Strategies for Updating Office 2003 Installations" topic. To see this topic, visit the following Microsoft Web site:
REFERENCES
For additional information about the terminology that Microsoft uses when correcting software after it is released, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft product updates, tools, and add-ons
Additional query words: office2003 access2003 excel2003 outlook2003 powerpoint2003 publisher2003 word2003 off2003 acc2003 xl2003 ol2003 ppt2003 pub2003 wd2003 off2k3 acc2k3 xl2k3 ol2k3 ppt2k3 pub2k3 wd2k3
Keywords: kbbug kbfix kbscan kbqfe kbhotfixrollup kboffice2003presp2fix kbhotfixserver kbonenote2003sp2fix KB893362
