Article ID: 893225
Article Last Modified on 10/11/2007
APPLIES TO
- Microsoft Windows Server 2003, Standard Edition (32-bit x86)
- Microsoft Windows Server 2003, Enterprise Edition
- Microsoft Windows Server 2003, Datacenter Edition (32-bit x86)
- Microsoft Windows Server 2003, Standard x64 Edition
- Microsoft Windows Server 2003, Enterprise x64 Edition
- Microsoft Windows Server 2003, Enterprise Edition for Itanium-based Systems
- Microsoft Windows Server 2003, Datacenter Edition for Itanium-Based Systems
- Microsoft Windows XP Service Pack 2
- Microsoft Windows XP Service Pack 2
SYMPTOMS
When you open a document in a program, and then you click Print on the File menu of the program to print the document, you experience one or more of the following symptoms:
- You experience a long delay before the print dialog box appears. The delay may be longer if you use a third-party printing client such as the Novell iPrint client.
- You experience a long delay before the document starts to print.
These symptoms occur if the following conditions are true:
- The computer is running Microsoft Windows XP with Service Pack 2 (SP2) or Microsoft Windows Server 2003.
- A default network printer is installed, and the URL of the printer has more than 31 characters.
- You are printing to a printer that uses the Microsoft Internet Print Provider (IPP).
RESOLUTION
Microsoft Windows XP
Hotfix information
A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next service pack that contains this hotfix.
To resolve this problem, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site:
Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:
Prerequisites
To apply this hotfix, you must have Windows XP Service Pack 2 installed.
Restart requirement
You must restart the computer after you apply this hotfix.
Hotfix replacement information
This hotfix does not replace any other hotfixes.
File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
| File name | File version | File size | Date | Time | Platform | SP requirement |
|---|---|---|---|---|---|---|
| Comdlg32.dll | 6.0.2900.2697 | 276,992 | 14-Jun-2005 | 03:15 | x86 | SP2 |
| Spoolss.dll | 5.1.2600.2697 | 74,752 | 14-Jun-2005 | 03:15 | x86 | SP2 |
Microsoft Windows Server 2003
Service pack information
To resolve this problem, obtain the latest service pack for Windows Server 2003. For more information, click the following article number to view the article in the Microsoft Knowledge Base:
889100 How to obtain the latest service pack for Windows Server 2003
Hotfix information
Prerequisites
No prerequisites are required.
Restart requirement
You must restart the computer after you apply this hotfix.
Hotfix replacement information
This hotfix does not replace any other hotfixes.
File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.Windows Server 2003, 32-bit versions with no service packs installed
| File name | File version | File size | Date | Time | Platform |
|---|---|---|---|---|---|
| Comdlg32.dll | 6.0.3790.428 | 267,264 | 20Oct2005 | 01:48 | x86 |
| Spoolss.dll | 5.2.3790.428 | 81,920 | 20Oct2005 | 01:48 | x86 |
Windows Server 2003, 32-bit versions with Service Pack 1
| File name | File version | File size | Date | Time | Platform | SP requirement |
|---|---|---|---|---|---|---|
| Comdlg32.dll | 6.0.3790.2552 | 281,600 | 20Oct2005 | 02:01 | x86 | SP1 |
| Spoolss.dll | 5.2.3790.2552 | 87,552 | 20Oct2005 | 02:01 | x86 | SP1 |
Windows Server 2003, x64-based versions
| File name | File version | File size | Date | Time | Platform | SP requirement | Service branch |
|---|---|---|---|---|---|---|---|
| Comdlg32.dll | 6.0.3790.2552 | 457,728 | 19Oct2005 | 11:26 | x64 | SP1 | Not Applicable |
| Spoolss.dll | 5.2.3790.2552 | 167,936 | 19Oct2005 | 11:26 | x64 | SP1 | Not Applicable |
| Wcomdlg32.dll | 6.0.3790.2552 | 281,600 | 19Oct2005 | 11:26 | x86 | SP1 | WOW |
Windows Server 2003, Itanium-based versions with no service packs installed
| File name | File version | File size | Date | Time | Platform | Service branch |
|---|---|---|---|---|---|---|
| Comdlg32.dll | 6.0.3790.428 | 723,968 | 19Oct2005 | 11:26 | IA64 | Not Applicable |
| Spoolss.dll | 5.2.3790.428 | 235,008 | 19Oct2005 | 11:26 | IA64 | Not Applicable |
| Wcomdlg32.dll | 6.0.3790.428 | 267,264 | 19Oct2005 | 11:26 | x86 | WOW |
Windows Server 2003, Itanium-based versions with Service Pack 1
| File name | File version | File size | Date | Time | Platform | SP requirement | Service branch |
|---|---|---|---|---|---|---|---|
| Comdlg32.dll | 6.0.3790.2552 | 764,416 | 19Oct2005 | 11:26 | IA64 | SP1 | Not Applicable |
| Spoolss.dll | 5.2.3790.2552 | 254,464 | 19Oct2005 | 11:26 | IA64 | SP1 | Not Applicable |
| Wcomdlg32.dll | 6.0.3790.2552 | 281,600 | 19Oct2005 | 11:26 | x86 | SP1 | WOW |
STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section. This problem was first corrected in Windows Server 2003 Service Pack 2.
MORE INFORMATION
For more information about the standard terminology that is used to describe Microsoft software updates, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates
The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.
Additional query words: printing spooler slow comdlg32 spoolss
Keywords: kbfix kbperformance kbprint kbqfe kbnetwork kbclient kbhotfixserver kbwinserv2003sp2fix KB893225
