Article ID: 892137
Article Last Modified on 9/20/2006
APPLIES TO
- Microsoft Windows 2000 Server
- Microsoft Windows 2000 Advanced Server
SYMPTOMS
You may experience one or more of the following symptoms when an invalid cache entry is read or written on a Microsoft Windows 2000 Server-based computer:
- The computer automatically restarts.
After you log on, you receive the following error message:
When you click the click here link at the bottom of the message box, you see error signature information that may be similar to one of the following data samples:
BCCode : 000000d1 BCP1 : fe4bc050 BCP2 : 00000002 BCP3 : 00000000 BCP4 : f223372b OSVer : 5_1_2600 SP : 0_0 Product : 256_1
- You receive the following Stop error message on a blue screen:
- An error message that is similar to the following is logged in the System event log:
Notes
- The symptoms of a Stop error vary according to your computer's system failure options.
For more information about how to configure system failure options, click the following article number to view the article in the Microsoft Knowledge Base:307973 How to configure system failure and recovery options in Windows
- The four parameters that are inside the parentheses of the Stop error message vary according to the computer's configuration.
RESOLUTION
Hotfix information
A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that this article describes. Apply it only to systems that are experiencing this specific problem.
To resolve this problem, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:
Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.
Prerequisites
No prerequisites are required to install this hotfix.
Restart requirement
You must restart the computer after you apply this hotfix.
Hotfix replacement information
This hotfix does not replace any other hotfixes.
File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
Date Time Version Size File name -------------------------------------------------------------- 22-Feb-2005 08:08 5.0.2195.7034 34,448 Ipfltdrv.sys
STATUS
Microsoft has confirmed that this is a bug in the Microsoft products that are listed in the "Applies to" section.
Additional query words: bugcheck bug check crash kernel bluescreen 000000d1
Keywords: kberrmsg kbbug kbfix kbqfe kbhotfixserver KB892137