Article ID: 891722
Article Last Modified on 6/27/2007
APPLIES TO
- Microsoft Windows Server 2003, Web Edition
- Microsoft Windows Server 2003, Standard Edition (32-bit x86)
- Microsoft Windows Server 2003, Enterprise Edition (32-bit x86)
- Microsoft Windows Server 2003, Datacenter Edition (32-bit x86)
- Microsoft Windows Server 2003, Enterprise Edition for Itanium-based Systems
- Microsoft Windows Server 2003, Datacenter Edition for Itanium-Based Systems
- Microsoft Windows 2000 Professional Edition
- Microsoft Windows 2000 Advanced Server
- Microsoft Windows 2000 Datacenter Server
- Microsoft Windows 2000 Server
SYMPTOMS
On a Microsoft Windows Server 2003-based or a Microsoft Windows 2000-based computer, you experience any one of the following symptoms:
- The computer automatically restarts.
After you log on, you receive the following error message:
If the error message still appears and if you want to see the data that the error report contains, click the click here link at the bottom of the message box. Error signature information that is similar to the following appears:
BCCode : 0000007F BCP1 : 00000008 BCP2 : 80042000 BCP3 : 00000000 BCP4 : 00000000 OSVer : 5_2_3718 SP : 0_0 Product : 272_3
- You receive the following "Stop" error message on a blue screen:
- An error message that is similar to the following is logged in the System event log:
Notes
- The Stop error message varies depending on the configuration of the computer's system failure options. For more information about how to configure system failure options, click the following article number to view the article in the Microsoft Knowledge Base:
307973 How to configure system failure and recovery options in Windows
- The four parameters that are listed in the Stop error description may vary depending on the computer's configuration.
- Not all "Stop 0x0000007F" errors are caused by the problem that is described in this article.
CAUSE
This problem occurs because of a stack overflow in a Windows kernel-mode thread. A stack overflow is caused by a function that consumes more space on a thread stack than is available. Windows generates a Stop error to prevent possible corruption of data that is adjacent to the thread stack location.
RESOLUTION
Windows Server 2003
Service pack information
To resolve this problem, obtain the latest service pack for Windows Server 2003. For more information, click the following article number to view the article in the Microsoft Knowledge Base:
889100 How to obtain the latest service pack for Windows Server 2003
Hotfix information
A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that this article describes. Apply this hotfix only to systems that are experiencing this specific problem.
To resolve this problem, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site:
Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:
Prerequisites
No prerequisites are required.
Restart requirement
You do not have to restart the computer after you apply this hotfix.
Hotfix replacement information
This hotfix does not replace any other hotfixes.
File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
Date Time Version Size File name -------------------------------------------------------------- 09-Feb-2005 19:10 5.2.3790.267 619,008 Ntfs.sys
Windows 2000
Hotfix information
A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that this article describes. Apply it only to systems that are experiencing this specific problem.
To resolve this problem, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:
Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.
Prerequisites
No prerequisites are required.
Restart requirement
You do not have to restart the computer after you apply this hotfix.
Hotfix replacement information
This hotfix does not replace any other hotfixes.
File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
Date Time Version Size File name -------------------------------------------------------------- 14-Feb-2005 10:37 5.0.2195.7030 513,264 Ntfs.sys
STATUS
Microsoft has confirmed that this is a bug in the Microsoft products that are listed in the "Applies to" section. This bug was corrected in Windows Server 2003 Service Pack 1.
Additional query words: bugcheck bug check crash kernel bluescreen 0x0000007F UNEXPECTED_KERNEL_MODE_TRAP
Keywords: kbhotfixserver kbqfe kbocabucket kbservicepack kbbug kberrmsg kbfix KB891722
