Article ID: 891647
Article Last Modified on 8/29/2007
APPLIES TO
- Microsoft Windows XP Service Pack 2
- Microsoft Windows XP Service Pack 1
SYMPTOMS
On a Microsoft Windows XP-based computer, the form that you use for default printing may not be the form that you expect when the following conditions are true:
- You change the form parameters to create several custom print forms on a print server.
- You change the form parameters to use a custom form for default printing.
CAUSE
This problem occurs because the correct order of the user form breaks after you change the form parameters.
Note The cFormOrder value is incorrect after you modify a form. User forms are saved in the following registry subkey:
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Print\Forms
RESOLUTION
A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next service pack that contains this hotfix.
To resolve this problem, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site:
Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:
Prerequisites
No prerequisites are required.
Restart Requirement
You must restart your computer after you apply this hotfix.
Hotfix Replacement Information
This hotfix does not replace any other hotfixes.
File Information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.Windows XP with Service Pack 1
| File name | File version | File size | Date | Time | Platform | SP requirement |
|---|---|---|---|---|---|---|
| Localspl.dll | 5.1.2600.1620 | 308,736 | 21-Jan-2005 | 17:38 | x86 | SP1 |
| Spoolss.dll | 5.1.2600.1612 | 68,608 | 21-Jan-2005 | 17:38 | x86 | SP1 |
Windows XP with Service Pack 2
| File name | File version | File size | Date | Time | Platform |
|---|---|---|---|---|---|
| Localspl.dll | 5.1.2600.2601 | 343,040 | 21-Jan-2005 | 17:34 | x86 |
STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
MORE INFORMATION
For more information about this problem, click the following article number to view the article in the Microsoft Knowledge Base:
310842 The user forms order may be incorrect after you change form parameters
Additional query words: Content Maintenance 31828
Keywords: kbqfe kbhotfixserver kbfix kbbug kbpubtypekc KB891647
