Article ID: 890948
Article Last Modified on 7/24/2007
APPLIES TO
- Microsoft Operations Manager (MOM) 2005
SYMPTOMS
When you try to monitor a non-Microsoft Windows-based computer by using a custom script in Microsoft Operations Manager (MOM) 2005, you receive a Windows Scripting Host error message that is similar to the following:
In this scenario, you may not receive an accurate Last contact time timestamp for any non-Windows-based computers that you are monitoring through MOM 2005.
CAUSE
This problem may occur when your custom script uses the UpdateContactTime method of the MSFT_Computer WMI class. In this scenario, MOM 2005 cannot correctly interpret the UpdateContactTime method. Therefore, a "generic failure" error occurs.
After you apply the hotfix that is described in the "Resolution" section, the UpdateContactTime method of the MSFT_Computer WMI class correctly updates the contact time.
RESOLUTION
Service pack information
To resolve this problem, obtain the latest service pack for Microsoft Operations Manager 2005. For more information, click the following article number to view the article in the Microsoft Knowledge Base:
905416 How to obtain the latest Microsoft Operations Manager 2005 service pack
Hotfix information
A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next service pack that contains this hotfix.
To resolve this problem, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site:
Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:
Prerequisites
No prerequisites are required.
Restart requirement
You do not have to restart your computer after you apply this hotfix.
Hotfix replacement information
This hotfix does not replace any other hotfixes. The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
Date Time Version Size File name -------------------------------------------------------------- 20-Dec-2004 21:41 6.0.2900.2180 723,688 Mom2005-rtm-kb890948-x86-enu.exe 15-Dec-2004 20:49 5.0.2749.7 4,041,456 Dasserver.dll 16-Dec-2004 17:28 706,048 Q890948.msp 16-Dec-2004 17:28 37,888 Readme.rtf 20-Dec-2004 17:14 5,727 Relnote.htm
STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section. This problem was first corrected in Microsoft Operations Manager 2005 Service Pack 1.
MORE INFORMATION
Installation instructions
This hotfix must be applied on every computer that is configured as a MOM Management Server. To do this, follow these steps:
- Copy the MOM2005-RTM- KB890948 -X86-ENU.exe file to a local folder on the MOM Management Server computer. Or, copy this file to a network shared folder.
- Log on to the MOM Management Server computer by using an account that has administrative permissions.
- Double-click the Run MOM2005-RTM- KB890948 -X86-ENU.exe file, and then follow the instructions in the wizard. The computer restarts the MOM Service as part of the update process.
Note You can run the MOM2005-RTM- KB890948 -X86-ENU.exe file either at a command prompt or through Windows Explorer.
MORE INFORMATION
For more information about other problems that are resolved by Microsoft Operations Manager 2005 Service Pack 1, click the following article number to view the article in the Microsoft Knowledge Base:
905420 List of bugs that are fixed in Microsoft Operations Manager 2005 service packs
For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates
Additional query words: Content Maintenance: 31078 Server Management: 49538 MOM Escalation: 1232
Keywords: atdownload kbgetsp kbbug kbqfe kbfix kbhotfixserver KB890948
