Article ID: 890746
Article Last Modified on 11/15/2007
APPLIES TO
- Microsoft Message Queuing 3.0, when used with:
- Microsoft Windows Server 2003, Standard Edition (32-bit x86)
- Microsoft Windows Server 2003, Enterprise Edition (32-bit x86)
SYMPTOMS
On a computer that is running Microsoft Windows Server 2003, the Microsoft Message Queuing service may unexpectedly quit. In this scenario, both the following error events are logged:
Event Source: Service Control Manager
Event Category: None
Event ID: 7034
Date: Date
Time: Time
Type: Error
User: N/A
Computer: ComputerName
Description: The Message Queuing service terminated unexpectedly. It has done this 1 time(s).
Event Source: MSDTC
Event Category: SVC
Event ID: 4355
Date: Date
Time: Time
Type: Error
User: N/A
Computer: ComputerName
Description: An MS DTC component has generated an exception. Error Specifics: The process '%WINDIR%\system32\mqsvc.exe' hit an exception in a MSDTC related component. The following exception (C0000005) was generated at 0x615AA6BE, Pid:2268. The process is being terminated.
Additional information useful in a debugger:
You can do '.exr 0x2c8f1a8' to display the exception record.
You can do '.cxr 0x2c8f1c4' to display the context at the time of the exception.
MQQM!QMMain(int,unsigned short const * * const) + 0x242ba
MQQM!QMMain(int,unsigned short const * * const) + 0x24f1a
MQQM!QMMain(int,unsigned short const * * const) + 0x24f46
MSDTCPRX!CTmProxyCore::CreateInstance(class CTmProxyCore * *,struct IUnknown *) + 0x15f1
MSDTCPRX!CTmProxyCore::CreateInstance(class CTmProxyCore * *,struct IUnknown *) + 0x366c
MSDTCPRX!JoinDtcEx(unsigned short *) + 0xc1ae
MSDTCPRX!JoinDtcEx(unsigned short *) + 0xc7d5
MSDTCPRX!JoinDtcEx(unsigned short *) + 0x2ef4
MSDTCPRX!JoinDtcEx(unsigned short *) + 0x30ee + 0x2070070
CAUSE
This problem may occur when multiple threads use the same Microsoft Distributed Transaction Coordinator (MSDTC) ITransaction transaction object. In this scenario, some threads might use this object before the object is initialized. Therefore, an access violation error occurs in the Message Queuing service.
RESOLUTION
Hotfix information
A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next service pack that contains this hotfix.
To resolve this problem, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site:
Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:
Prerequisites
No prerequisites are required to install this hotfix.
Restart requirement
You must restart your computer after you apply this hotfix.
Hotfix replacement information
This hotfix does not replace any other hotfixes.
File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
Date Time Version Size File name ---------------------------------------------------------- 21-Dec-2004 23:29 5.2.1731.242 77,312 Mqac.sys 22-Dec-2004 00:31 5.2.1731.242 146,432 Mqad.dll 22-Dec-2004 00:31 5.2.1731.242 192,000 Mqads.dll 21-Dec-2004 23:30 5.2.1731.242 28,160 Mqbkup.exe 22-Dec-2004 00:31 5.2.1731.242 9,728 Mqcertui.dll 22-Dec-2004 00:31 5.2.1731.242 31,232 Mqdbodbc.dll 22-Dec-2004 00:31 5.2.1731.242 47,616 Mqdscli.dll 22-Dec-2004 00:31 5.2.1731.242 48,128 Mqdssrv.dll 22-Dec-2004 00:31 5.2.1731.242 44,544 Mqgentr.dll 22-Dec-2004 00:31 5.2.1731.242 28,160 Mqise.dll 22-Dec-2004 00:31 2001.12.4720.23 71,680 Mqlogmgr.dll 21-Dec-2004 23:30 5.2.1731.242 39,424 Mqmig.exe 21-Dec-2004 21:31 5.2.1731.242 220,160 Mqmigrat.dll 22-Dec-2004 00:31 5.2.1731.242 230,400 Mqoa.dll 22-Dec-2004 00:31 5.2.1731.242 15,872 Mqperf.dll 22-Dec-2004 00:31 5.2.1731.242 778,752 Mqqm.dll 22-Dec-2004 00:31 5.2.1731.242 169,472 Mqrt.dll 22-Dec-2004 00:31 5.2.1731.242 117,248 Mqrtdep.dll 22-Dec-2004 00:31 5.2.1731.242 133,632 Mqsec.dll 22-Dec-2004 00:31 5.2.1731.242 508,928 Mqsnap.dll 22-Dec-2004 00:31 5.2.1731.242 50,176 Mqupgrd.dll 22-Dec-2004 00:31 5.2.1731.242 421,888 Mqutil.dll
STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
MORE INFORMATION
For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates
Additional query words: MSMQ
Keywords: kbbug kbfix kbwinserv2003presp1fix kbhotfixserver kbqfe KB890746
