Article ID: 890555
Article Last Modified on 10/25/2007
APPLIES TO
- Microsoft Exchange Server 2003 Standard Edition
- Microsoft Exchange Server 2003 Enterprise Edition
- Microsoft Exchange 2000 Server Standard Edition
- Microsoft Exchange 2000 Enterprise Server
SYMPTOMS
On a computer that is running Microsoft Exchange Server 2003 or Microsoft Exchange 2000 Server, the Store.exe process may unexpectedly quit at random times. If you have a debugger installed, a user crash dump file is created.
CAUSE
This problem may occur if the following conditions are true:
- The Microsoft Exchange Information Store service processes a one-off e-mail address.
- That e-mail address is incorrectly flagged as a UNICODE string.
RESOLUTION
Microsoft Exchange Server 2003
Hotfix information
No hotfix is currently available to resolve this problem.
Microsoft Exchange 2000 Server
Hotfix information
A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Microsoft Exchange Server 2003 service pack that contains this hotfix.
To resolve this problem immediately, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:
Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.
Prerequisites
Because of file dependencies, you must have both the following updates installed to apply this hotfix:
- Microsoft Exchange 2000 Server Service Pack 3 (SP3).
For additional information, click the following article number to view the article in the Microsoft Knowledge Base:301378 How to obtain the latest Exchange 2000 Server service pack
- The Availability of the August 2004 Exchange 2000 Server Post-Service Pack 3 update rollup.
For additional information, click the following article number to view the article in the Microsoft Knowledge Base:870540 Availability of the August 2004 Exchange 2000 Server Post-Service Pack 3 update rollup
Restart requirement
You do not have to restart your computer after you apply this hotfix. However, the Microsoft Exchange Information Store service together with all its dependant services are automatically stopped, and then restarted when you apply this hotfix.
Hotfix replacement information
This hotfix does not replace any other hotfixes.
File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
Date Time Version Size File name -------------------------------------------------------------- 21-Dec-2004 05:09 6.0.6617.33 2,330,624 Mdbmsg.dll 21-Dec-2004 06:05 6.0.6617.33 4,698,112 Store.exe
STATUS
Microsoft has confirmed that this is a bug in the Microsoft products that are listed in the "Applies to" section.
MORE INFORMATION
For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates
For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
817903 New naming schema for Exchange Server software update packages
Additional query words: XADM
Keywords: kbqfe kbhotfixserver kbfix kbbug KB890555
