Knowledge Base

Word 2003 unexpectedly quits, and you receive an error message when you paste text that is from a Web page to a Word 2003 document

Article ID: 890258

Article Last Modified on 9/13/2006

APPLIES TO

Microsoft Office Word 2003

Thank you for your help!

Microsoft thanks you for taking the time to send us information about the program error that you just experienced. After investigating error reports that are provided by users, our engineers devised a workaround for this problem. This article contains information that may help you avoid this problem in the future.

Error signature

This article describes a program error that can have the following error signatures:

 Application name   Application version   Module name   Module version   Offset
 --------------------------------------------------------------------------------
 Winword.exe        11.0.6359.0           Winword.exe   11.0.6359.0      00008898
 Winword.exe        11.0.6113.0           Winword.exe   11.0.6113.0      00008798
 Winword.exe        11.0.5604.0           Winword.exe   11.0.5604.0      00008768

Additionally, other offsets are possible.

SYMPTOMS

When you copy text from a Web page and then paste the text to a Microsoft Office Word 2003 document, Word 2003 may unexpectedly quit, and you receive an error message that is similar to the following:

Microsoft Office Word has encountered a problem and needs to close. We are sorry for the inconvenience.

Please tell Microsoft about this problem.

We have created an error report that you can send to help us improve Program name. We will treat this report as confidential and anonymous.

To see what data this error report contains, click here.

Note To view the details of the error signature, click the link in the following text in the error message:

To see what data this error report contains, click here.

WORKAROUND

To work around this problem, disable the Show Paste Options buttons option in Word 2003. To do this, follow these steps:

Start Word 2003.
On the Tools menu, click Options.
On the Edit tab, click to clear the Show Paste Options buttons check box under Cut and paste options.
Click OK to close the Options dialog box.

MORE INFORMATION

The Office Error Reporting dialog box appears when an error occurs that causes a fatal event in the program. The dialog box includes a button to send the information about the fatal event to Microsoft. Microsoft gathers information about these types of events in a database to try to identify the cause. For more information about the Microsoft Data Collection Policy, visit the following Microsoft Web site:

http://oca.microsoft.com/en/dcp20.asp

For additional information, click the following article numbers to view the articles in the Microsoft Knowledge Base:

283768 Description of the end user privacy policy in application error reporting when you are using Office

289508 How to view error signatures if an Office program experiences a serious error and quits

Keywords: kbtshoot kbsettings kberrmsg kbbug KB890258

Microsoft KB Archive/890258

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